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Add-ons

Buy exactly the infrastructure you need to connect, with any plan, including free IHMS. 18 add-ons, split into 57 items; each item is priced separately.

Catalogue

18 add-ons in 5 groups

Select an add-on to see its items, how it is priced and what the hotel needs to prepare.

Building equipment connection
Energy and resources
Guest experience
Data and integration
For owners and investors
How it is priced

How add-ons are priced: base gateway plus each item

An add-on is not "unlimited connections". Every infrastructure, system or device connected is an item with its own configuration, testing and acceptance work, so it is priced separately.

Step 1

Base gateway

Charged once per protocol at each hotel: installing the reader, connecting the network, testing the line, documentation. No items are included yet.

Step 2

Item

One separate line for each infrastructure or system: data point mapping, screens, alerts, interlocking with the stay, acceptance. Adding a system adds a line.

Step 3

Scale factor

The item price rises with the number of data points, the number of devices or controllers, whether it controls and writes or only monitors, and whether the device is already in TingHotel's library or has to be written new.

Effort level 1

Reads only a few standard points; common devices already in the library.

Effort level 2

Reads and writes, many devices of the same type, with points to be mapped device by device.

Effort level 3

Needs the brand's gateway, many different controllers, a large point list, or safety interlocking.

Devices already in TingHotel's library are charged less. A brand or model not yet there is charged extra for writing and testing a driver.

Building equipment connection

4 add-on
31 items

  1. 1

    Central air conditioning

    MonitoringLevel 2

    Monitor status and faults; equipment faults become engineering tickets

    Devices
    Chillers, cooling towers, chilled water pumps
    Data points
    Running status, supply and return water temperature, faults, running hours
    Conditions
    A BMS or chiller controller with a BACnet/IP port
  2. 2

    FCU, VRV/VRF

    Monitoring and controlLevel 3

    Rooms without an RCU still follow the stay: back to standby at check-out, pre-cooled when assigned

    Devices
    FCU, VRV/VRF indoor units through the brand's BACnet gateway
    Data points
    On/off, mode, set temperature, room temperature and faults per indoor unit
    Conditions
    The air conditioning brand's BACnet gateway, and a table mapping indoor units to room numbers
  3. 3

    AHU and PAU fresh air units

    Monitoring and controlLevel 2

    Reduce fresh air on floors with no guests; schedule by room occupancy

    Devices
    Air handling units, fresh air supply
    Data points
    Status, fan speed, supply air temperature, pressure, faults
  4. 4

    Hot water

    Monitoring and controlLevel 1

    Low water temperature alert; run schedule by peak hours

    Devices
    Heat pumps, boilers
    Data points
    Water temperature, status, faults, run schedule
  5. 5

    Water supply and drainage

    MonitoringLevel 1

    Alerts for empty tanks, overflowing tanks and a flooded basement

    Devices
    Booster pumps, tank levels, sewage pumps
    Data points
    Pump status, tank level, high and low level alarms, faults
  6. 6

    Electricity: meters, generators, ATS, UPS

    MonitoringLevel 2

    Energy by building, floor and zone; alerts for mains power loss and generator running

    Devices
    Multifunction meters, generators, ATS, UPS
    Data points
    Energy, power, voltage, mains and generator status, UPS battery
  7. 7

    Public area and façade lighting

    Monitoring and controlLevel 2

    Schedule by hour, season and guest occupancy

    Devices
    Lighting controllers with BACnet
    Data points
    Status by group, schedules, scenes
  8. 8

    Basement ventilation and kitchen smoke extraction

    MonitoringLevel 1

    Monitor fans and CO sensors

    Devices
    Basement fans, kitchen extraction fans, CO sensors
    Data points
    Fan status, CO concentration, faults
  9. 9

    Lifts

    MonitoringLevel 2

    Status, faults and entrapment alerts

    Devices
    Lift controllers with a BACnet port
    Data points
    Status, current floor, faults, entrapment
    Conditions
    The lift contractor opens a monitoring port
  10. 10

    Fire alarm

    Signal input onlyLevel 3

    Receives monitoring signals only and links to the evacuation list; does not control the fire protection system

    Devices
    Fire alarm control panel
    Data points
    Panel status, alarm zones, faults
    Conditions
    The fire alarm contractor agrees to provide monitoring signals
  11. 11

    Swimming pool and spa

    MonitoringLevel 1

    Filter pumps, heating and water temperature

    Devices
    Filter pumps, heating, water temperature sensors
    Data points
    Pump status, water temperature, faults
  12. 12

    Cold room and kitchen refrigerators

    MonitoringLevel 1

    Temperature alerts

    Devices
    Cold room controllers, temperature sensors
    Data points
    Temperature of each cold room, door open, faults
  13. 13

    Meeting rooms

    Monitoring and controlLevel 2

    Air conditioning and lighting follow the meeting room booking schedule

    Devices
    Air conditioning and lighting for the conference room
    Data points
    Status, temperature, lighting scenes
  14. 14

    Air quality in the lobby and meeting rooms

    MonitoringLevel 1

    CO2, PM2.5, humidity

    Devices
    CO2, PM2.5 and humidity sensors
    Data points
    CO2, PM2.5, humidity, temperature
  1. 1

    Multifunction power meters

    MonitoringLevel 1

    Energy, power and power quality by panel and by zone

    Devices
    Multifunction meters by panel and by zone
    Data points
    Energy, power, voltage, current, power factor
  2. 2

    Water meters

    MonitoringLevel 1

    Water consumption by zone, with leak detection

    Devices
    Water meters with a Modbus output
    Data points
    Cumulative volume, instantaneous flow
  3. 3

    Pump and fan drives

    MonitoringLevel 2

    Frequency, power and drive faults

    Devices
    Pump and fan drives
    Data points
    Frequency, power, current, error codes
  4. 4

    Solar inverters

    MonitoringLevel 2

    Solar output and self-consumption ratio

    Devices
    Grid-tied inverters
    Data points
    Output power, generation, status, faults
  5. 5

    Generators

    MonitoringLevel 2

    Running hours, fuel and faults

    Devices
    Generator controllers
    Data points
    Running hours, fuel level, status, faults
  6. 6

    Hot water heat pumps

    MonitoringLevel 1

    Temperature, status and faults

    Devices
    Heat pumps with a Modbus port
    Data points
    Water temperature, status, error codes
  7. 7

    UPS

    MonitoringLevel 1

    Battery status and power loss

    Devices
    UPS with a Modbus port
    Data points
    Voltage, battery percentage, operating mode, warnings
  8. 8

    Environment sensors

    MonitoringLevel 1

    Temperature, humidity and CO2 in engineering areas and stores

    Devices
    Temperature, humidity and CO2 sensors
    Data points
    Temperature, humidity, CO2
  9. 9

    Pool controllers

    MonitoringLevel 1

    pH, chlorine and water temperature

    Devices
    Pool measurement and control units
    Data points
    pH, chlorine and water temperature
  1. 1

    Lobby and reception

    Level 1

    Welcome scenes, schedule by hour

  2. 2

    Floor corridors

    Level 1

    Lighting by hour and by alert

  3. 3

    Restaurant and bar

    Level 1

    Scenes by meal and by occupancy

  4. 4

    Meeting and conference rooms

    Level 1

    Air conditioning and lighting by booking schedule

  5. 5

    Façade and landscape

    Level 1

    Schedule by hour and season

Rooms without an RCU

Door sensors, presence sensors and wireless call buttons for rooms without an RCU installed.

One-time3 items
  • Door sensorsDetect a room door opening and closing
  • Presence sensorsKnow whether a room is occupied or empty
  • Wireless call buttonGuests call for service or raise an SOS
Base gateway: Configuration for rooms without an RCU: a receiver and room status rules from sensors.
Items are priced by
each room
Charged extra when
  • Adding a room
  • Different sensor types within the same hotel
  • Rooms that need their own call button
What the hotel needs to prepare
  • Room list
  • Door sensors, presence sensors and call buttons installed

Energy and resources

3 add-on
7 items

Energy

Measure and report electricity by room, floor and zone from the RCU, BACnet and Modbus.

One-time3 items
  • Totals by building and zoneTotal energy and by zone
  • By floorCompare floors and spot anomalies
  • By roomCompare rooms and cut consumption in vacant rooms
Base gateway: Energy reporting: gathers measurements from existing sources (RCU, BACnet, Modbus) and builds reports.
Items are priced by
each metering level
Charged extra when
  • Adding a metering level (building, floor, zone, room)
  • Adding another data source
  • Special electricity tariffs
What the hotel needs to prepare
  • Measurement sources: the RCU, or the BACnet and Modbus add-ons

Separate metering per unit

Read the separate electricity and water meters of each unit.

One-time2 items
  • Electricity meter per unitRead separate energy use
  • Water meter per unitRead separate water use
Base gateway: A reader for each unit's own meters and rules for charging electricity and water.
Items are priced by
each unit or each meter
Charged extra when
  • Adding a unit
  • A meter brand not yet in the library
  • Tiered tariffs
What the hotel needs to prepare
  • Meters with a remote-reading output

EV charging stations (OCPP)

Connect EV charging stations using the OCPP standard.

One-time2 items
  • Connect chargersStatus and charging sessions
  • Post charging fees to the folioCharge staying guests for charging
Base gateway: OCPP gateway: a server that accepts connections from charging stations and manages charging sessions.
Items are priced by
each brand or each charger
Charged extra when
  • Adding a charger
  • A different charging station brand
  • Post charging fees to the folio
What the hotel needs to prepare
  • Charging stations that support OCPP and are already on the network

Guest experience

5 add-on
10 items

Hotel TV, IPTV

Connect the in-room TV system.

One-time2 items
  • Sync the stay to the TVGuest name, welcome message, unlock channels
  • Control the TV from the roomSwitch on and off with the stay
Base gateway: A connector for the hotel TV system, by brand.
Items are priced by
each TV system
Charged extra when
  • A different IPTV brand
  • Adding welcome and guest information features
What the hotel needs to prepare
  • A TV system with a connection interface

PABX telephone exchange

Connect the hotel's internal telephone exchange.

One-time2 items
  • Sync check-in and check-outUnlock extensions and name them by guest
  • Post call charges to the folioOutside call charges
Base gateway: A connector for the PABX telephone exchange, by brand.
Items are priced by
each exchange
Charged extra when
  • A different exchange brand
  • Post call charges to the folio
What the hotel needs to prepare
  • An exchange with a connection interface

Check-in kiosk and card pick-up cabinet

A self-service machine in the lobby for guests who pre-registered.

One-time2 items
  • Check-in kioskGuests check themselves in
  • Card pick-up cabinetPick up a card outside hours
Base gateway: Kiosk software and card pick-up cabinet.
Items are priced by
each machine
Charged extra when
  • Adding a machine
  • Customising the interface
  • A different card printer
What the hotel needs to prepare
  • Kiosk machines, card dispensers

In-room air quality

CO2, humidity and fine-dust sensors in the room, shown in the guest app.

One-time2 items
  • CO2 and humidityShown in the guest app
  • Fine dust PM2.5Engineering alert when readings are poor
Base gateway: A display of air quality in the guest app.
Items are priced by
each room with a sensor
Charged extra when
  • Adding a room
  • A different sensor type
What the hotel needs to prepare
  • Sensors already installed in the room

Hotel-branded guest app

A guest app with the hotel's name, logo and colours, for hotels on the free version or the Essential plan.

One-time + maintenance fee2 items
  • Brand identity in the appName, logo, colours and splash screen
  • Publish to the app storesPublish and maintain the release
Base gateway: Build the guest app under the hotel's brand: name, logo, colours, app stores.
Items are priced by
each brand
Charged extra when
  • Adding a brand
  • Publishing platform (iOS, Android)
  • Annual update
What the hotel needs to prepare
  • Brand identity kit
  • A developer account on the app stores

Data and integration

4 add-on
6 items

Open API, webhook, MQTT

A data gateway that pushes events out and receives commands from the hotel's other systems.

One-time2 items
  • API and webhookPush events and receive commands
  • MQTTReal-time event stream
Base gateway: An open data gateway: access keys, documentation, rate limits.
Items are priced by
each outside system connecting in
Charged extra when
  • Adding a connected system
  • Adding event types or commands
  • Special security requirements
What the hotel needs to prepare
  • A third party supplying the integration specification

MCP

A gateway for the hotel's AI tools to read operational data according to permissions.

One-time1 items
  • Read operational data by permissionAsk questions about the figures with an AI tool
Base gateway: MCP gateway: grants the hotel's AI tools permission to read operational data.
Items are priced by
each AI tool or each data group
Charged extra when
  • Adding an AI tool
  • Adding a data group allowed to be read
What the hotel needs to prepare
  • The AI tool the hotel uses supports MCP

Extended log retention

Keep access logs and room event logs longer than the default period.

One-time + maintenance fee2 items
  • Access logEvidence for disputes
  • Room event logTrace incidents found late
Base gateway: Storage configuration for keeping logs longer than the default.
Items are priced by
each extra year kept
Charged extra when
  • A longer retention period
  • A large volume of events
What the hotel needs to prepare
  • Storage capacity

Corridor camera linking (ONVIF)

Mark the time of SOS and unusual door-open events on the recorder of public-area cameras.

One-time1 items
  • Mark event times on the recorderOpen the right video segment when there is an SOS or an unusual door opening
Base gateway: An ONVIF camera recorder connector for public areas.
Items are priced by
each recorder
Charged extra when
  • Adding a recorder
  • A recorder brand not yet in the library
What the hotel needs to prepare
  • A recorder that supports ONVIF
  • The hotel is itself legally responsible for its cameras

For owners and investors

2 add-on
3 items

Owner dashboard

A read-only screen for several hotels in the portfolio: occupancy, ADR, RevPAR, alerts, energy, overdue compliance.

One-time + maintenance fee1 items
  • Portfolio overview screenOccupancy, ADR, RevPAR, alerts
Base gateway: An owner dashboard shared across the portfolio.
Items are priced by
each hotel in the portfolio
Charged extra when
  • Adding a hotel
  • Custom metrics
What the hotel needs to prepare
  • The hotels using TingHotel

Periodic reports for the owner

PDF reports sent automatically every week and every month.

One-time2 items
  • Weekly reportSent automatically every week
  • Monthly reportSent automatically every month
Base gateway: Build the PDF report template and the sending schedule.
Items are priced by
each report type
Charged extra when
  • Adding a report type
  • Adding a recipient
  • A template in the owner's own branding
What the hotel needs to prepare
  • A list of recipients

Add-ons can be bought with any plan. See where each add-on sits in the integration map or price list.

See TingHotel running on a sample hotel

HDL Vietnam engineers demonstrate the room map, check-in, SOS alerts and the guest app on a real room controller or the virtual RCU.

Book a demoCall +84 961 441 678