Today
- Overview
- Room map
- Arrivals, in-house, departures
- Folio and payment
- Front desk shift handover (cash drawer)
- Shift log, lost and found
- Alert center
- Guest requests
Apps
Three apps on the same room data: the operations web for the desk, the staff app for people on the floor and the guest app for people staying.
Operations web
The hotel's workspace: room map, reservations, folio, housekeeping dispatch, stores, engineering, reports and settings.
- Front desk, housekeeping, engineering, stores, management
- Desktop browser, no installation
Staff app
For people working on the floors and in the rooms: receive tasks, clock in, report faults, inspect rooms and count stock, right where they are.
- Eight roles, each with its own tab bar
- iOS and Android, one-handed use
Guest app
Guests control the room, call services, order food and view the folio on their own phone, in the hotel's own branding.
- Guests staying at the hotel
- Opens from a link, no account needed
Operations web
The whole hotel's workspace
Front desk, housekeeping, engineering, stores and management share one web app. Each person sees only their own work, based on permissions.
Runs in the browser
No installation, always the latest version.
Runs on the local network
Operations continue through the on-site TingEdge when the Internet is down, and data is sent in full once it is back.
Menu by permission
Each person sees only what they are allowed to use; sign in as a test user to check permissions.
Light, dark, Vietnamese, English
Choose the theme and language per user.
Main menu, arranged by the rhythm of the working day
Reservations and rates
- Reservations and calendar
- Guest and partner profiles
- Stay notification
- Room cards
- Service orders
- Room posting counter (point of sale)
- Rates and room inventory
Housekeeping
- Housekeeping dispatch
- Standards and checklists
- Inspection
- Contractors and workload
After shift and periodic
- Night audit
- Receivables and payment vouchers
- Bulk control
HR, stores, engineering
- HR, timekeeping, working hours
- Stores, minibar, linen
- Engineering tickets, assets, maintenance
Reports and system
- Reports
- Hotel settings
- Users and permissions
- TingEdge and RCU management
Staff app
One app for eight roles
A room attendant opens the app and sees their own tasks. A supervisor sees dispatch and inspection; engineering sees tickets. Each role has its own tab bar.
Choose a feature to see it on the screen
Eight roles, each with its own tab bar
Room attendant
- Tasks
- Report fault
- Notifications
- Me
Housekeeping supervisor
- Overview
- Dispatch
- Inspection
- Notifications
- Me
Engineering
- Overview
- Tickets
- Report fault
- Notifications
- Me
Front desk
- Overview
- Rooms
- Guests
- Notifications
- Me
Manager
- Overview
- Approve
- Reports
- Notifications
- Me
Storekeeper
- Overview
- Stores
- Tickets
- Notifications
- Me
Contractor lead
- Overview
- Task batches
- Workload
- Notifications
- Me
Security
- Overview
- Cards
- Incidents
- Notifications
- Me
One-handed use
Large buttons, few steps and no technical jargon for people working on the floor.
Records even when offline
Actions are kept on the device and sent in the correct order when the network returns.
Flexible sign-in
Phone number, email or Google; one person can hold several roles and switch in the app.
Know the room from the RCU
Guest in the room, DND, card inserted: staff see it before knocking.
Guest app
A room that listens to the guest, right on their phone
Guests do not create an account. The hotel sends a link and the guest opens it to control their own room. At check-out the access ends automatically.
Choose a feature to see it on the screen
All guest app functions
Enter the app by stay
- Open from the link the hotel sends by Zalo, email, SMS or WhatsApp
- Or enter the booking code and full name
- The main guest invites people sharing the room
- Access ends automatically on check-out or room change
Room control
- One-touch lighting scenes
- Individual lighting channels and brightness
- Air conditioning with the real room temperature
- Curtains and fan; switch everything off when going out
- Only the channels and temperature range the hotel allows
Requests during the stay
- Do not disturb, cleaning request, laundry pick-up
- Choose today's cleaning time
- Free extra items
- Message the front desk, emergency button
Service shop
- In-room dining, restaurant, spa, laundry, transfers
- Item options, a basket that spans several departments
- Time-slot services only appear when a slot is available
- Track the order until it is completed
Folio and payment
- View the folio in real time
- The hotel's VietQR code for the exact balance
- Request a company invoice, remote check-out
- The app does not collect or hold money
Hotel branding
- The hotel's name, logo, colours, fonts and images
- A separate build for each hotel
- Alert and error colours are shared so guests are not confused
- Vietnamese and English; more languages per hotel
Own branding
Guests see the hotel's brand, not the supplier's
Each hotel gets an app in its own identity: name, logo, colours, fonts and cover image. The same screen with a different colour set becomes another hotel's version. Hotels on the free plan or Essential can add it as an add-on.
Screenshots from the design version, with sample hotel data. Some functions are still being completed according to the roadmap.
See TingHotel running on a sample hotel
HDL Vietnam engineers demonstrate the room map, check-in, SOS alerts and the guest app on a real room controller or the virtual RCU.