Compare plans
Which plan each feature is in. A higher plan includes everything in the lower plans. Add-ons are not part of any plan and are bought on top.
Included in the planNot includedBought on top (add-on)PlannedBeing developed according to the roadmap
438 featuresA higher plan includes the lower plans
Free IHMSFrom 30 RCUs and 1 TingEdge111 features
Essential720,000 VND / room / year339 features
Pro1,380,000 VND / room / year426 features
EnterpriseBy project438 features
Basic utilities20
Web and apps
Web that runs in the browser, no installationOpens on front desk machines, office machines and tablets; nothing to reinstall when changing machines.
The web app is always the latest versionThe hotel does not have to upgrade anything, and there is no situation where every machine runs a different version.
Staff app on iOS and AndroidHousekeeping, engineering and security staff work on their phones, with no computer needed.
Guest app on the phone, no installation requiredGuests do not have to install another app to use the services.
Language and display
Vietnamese and English interface for staffHotels with foreign managers can still use one shared system.
Bilingual content entryInternational guests read the right content in the guest app.
Industry labels explained right on the screenNew staff understand hotel terminology without looking up documents.
Light and dark modesNight-shift front desk staff get less eye strain, and the screen fits the lighting of each area.
VND currency, dates and times in the hotel's time zoneFigures read the way Vietnam expects, with no time offsets.
Daily operations
Room map in three display stylesSmall hotels see detail; hotels with hundreds of rooms see a compact view on one screen.
Room detail panel opens on the rightHandle a room without leaving the map screen.
Sound and effects when a new alert arrivesPlannedThe person on duty does not miss an alert while doing something else.
Confirmation dialog before actions that are easy to press by mistakeFewer mistakes by new staff.
Search, filter and sort in every listFind the right record quickly when there is a lot of data.
Print and export vouchers and lists to PDFA paper copy when signing or filing is needed.
App home page by roleOpen the app and go straight to the work to be done.
Accounts and security
Forgotten password and password changeNo need to ask an administrator each time a password is forgotten.
Account locked after 5 wrong attemptsPlannedProtects against password guessing.
One person with several roles, switching roles in the appSuits small hotels where one person is both front desk and supervisor.
Encrypted connectionThe hotel's network ports are not opened to the Internet.
Shared platform46
Accounts and permissions
Single sign-on: one account for web and appsStaff sign in once on any device and see the right data with the right permissions; the hotel does not have to manage a separate set of accounts for each piece of software.
Sample roles by departmentWhen the hotel creates an account and assigns a role, the staff member immediately gets the set of permissions that fits the job, without ticking permissions one by one.
Create your own rolesThe software follows each hotel's own organisation instead of forcing the hotel to reorganise around the software.
Grant or revoke individual permissions per person, with an expiryHandles real situations such as a room attendant temporarily viewing ledgers, or a duty person covering the manager on leave; the permission expires on its own.
Limit the working scope by zone, floor or room listStaff are not distracted by work in other zones; managers assign work to the person in charge of the zone; data from other zones is not exposed to unrelated people.
Sign in with phone number, email or GoogleFewer forgotten passwords, and new staff get started quickly.
Permission parameters by role: adjustment limits, approval, reopening a folioControls discounts and room-rate adjustments by level; amounts above the limit wait for someone with authority to approve.
Remove some of a role's permissions for one person onlyHandles probationary staff or staff under review without creating another role.
Role-by-permission matrix, editing several roles at onceAdministrators see the whole permission picture and edit quickly, avoiding too little or too much access.
Sign in as another account to see exactly their menu and permissionsCheck that permissions are correct before handing over an account, and help staff who report they cannot see a function.
Settings group is read-only when edit permission is missingStaff can look up rules and parameters without being able to change them by mistake.
Department permissions for timekeeping on behalf of others, editing hours and closing the periodDepartment heads manage the attendance of only the people they are responsible for; attendance figures stay transparent between departments.
Hotel settings
Location tree: building, floor, zone, room, public area, back of house, engineeringEvery task, repair ticket, asset, stock item and incident is tied to its real location in the hotel for lookup and statistics.
Sales units separated from physical rooms (connecting rooms)The hotel can sell family rooms and two-room suites while still managing cleaning, RCU and assets per physical room.
Room profile by room class, overridden per roomDeclare once for a whole room class instead of room by room; rooms with their own values are flagged so they are not overwritten by mistake.
Add buildings, add and remove rooms with constraint checksThe hotel can renovate or expand without damaging data; rooms with guests or unfinished work cannot be deleted by mistake.
Bulk configuration updates by room class, floor or zoneChange context, temperature range and checklists for hundreds of rooms in one action, with fewer errors than editing room by room.
Pre-filled sample values with a reference sourceA newly created hotel starts with sensible parameters, knows where each number comes from and adjusts it to its own reality.
Partner directory with multiple rolesA partner with several roles does not have to be declared several times; payables, contracts and commissions for the same partner can be seen in one place.
Assigning work
Each person's own task listStaff know exactly what to do today and set their own order; managers know who is holding which task.
A shared task list that staff can pick fromTasks that arise during the shift (guest requests, urgent rooms) get picked up quickly without the manager assigning each one by hand.
Assignment checks four conditions: permission, skill, scope, shiftAvoids giving a VIP room to a new employee or work to someone who is off shift or in another zone; a wrong assignment triggers a warning before saving.
Three task priority levels, with a log when raisedStaff see at once which task comes first; every raise records who raised it and when.
Minute budget by time window, with an over-assignment warningManagers see in advance who is fully booked and who has room; the software warns when too much is assigned.
Summarise on-site work demand, showing only what is still missingManagers deal only with what is newly arisen (for example, the 10 bookings that just came in) without reviewing the whole list again.
Suggest who should take a taskDispatchers assign work faster; the final decision still belongs to the dispatcher.
A review tray for affected tasksThe system never edits a task someone has already decided; the person in charge reviews and decides, so no change is missed.
Recurring tasks with an interval, suggesting vacant roomsRecurring tasks are not forgotten; the software suggests doing them on days the room is vacant so guests are not affected.
Approval queue in the manager appNo need to wait for the manager to be back at the office to approve.
Acceptance and data sources
Source labels for time figures (measured by card, inferred, self-reported)PlannedProductivity reports do not mix measured figures with reported ones; managers know which numbers are reliable for evaluation.
Acceptance by requirement level 0-3 and person level 0-3Quality is checked by the right person at the right level; ordinary rooms can be self-accepted, while VIP rooms need a supervisor check.
Automatically raise the acceptance level (VIP, after OOO, contractor, repeated defects)Error-prone cases are checked more carefully without managers having to remember to set it by hand.
Random spot checks of self-accepted roomsPlannedKeeps quality stable while letting staff self-accept, and gives data to evaluate each person.
Alerts and notifications
Four alert levels: Urgent, Security, Engineering, ReminderThe person on duty tells emergencies (SOS) apart from engineering issues and reminders at once, and handles them in the right order.
False-alarm suppression: wait time, grouping, flapping, auto-clearStaff are not flooded with useless notifications, so they do not ignore real alerts.
Alert escalation by recipient levelAn important alert always has someone handling it, even when the person on duty is busy or away.
Push notifications to the phoneStaff receive information even when the software is not open; managers learn of incidents when they are not on site.
Set thresholds, wait times and recipients for each alert typePlannedAlerts match how the hotel operates, neither too sensitive nor too late.
Choose notification channels: push, in the web, emailManagers receive the information they need through the channel they use.
Audit trail, offline operation, license
Documents with expiry dates (records, certificates) and reminders before the deadlineThe hotel never lets inspections or certificates lapse and has records ready for the authorities' checks.
Shared logbook with read confirmationReplaces paper notebooks and scattered messages; important notes are not missed at shift change.
Record every change and every view of sensitive dataEvidence for disputes, complaints or loss investigations; meets personal data protection requirements.
Runs on the LAN and when the Internet is down, sending data later when the network returnsThe hotel does not come to a halt when the fibre line is cut; every action during the outage is recorded and sent to the cloud afterwards.
Enable modules by signed licensePlannedUpgrading a plan needs no reinstall; when a license expires the paid parts become read-only, and room operations are never locked.
Audit log lookupManagers can answer who did what and when without asking engineering to pull data.
Global quick search: rooms, guests, booking codesFront desk and managers open the right record in seconds when a guest calls or stands at the counter.
IHMS: room operations through RCUs34
Room map and status
Real-time room mapFront desk and managers see the whole hotel on one screen: which rooms have guests, are being cleaned, are under repair or have alerts, without phoning each department.
Status codes VC/VD/OC/OD/VI/OI and room iconsStaff read room conditions in the industry's common language; icons do not depend on colour, so colour-blind users can read them too.
Quick filter and count of rooms by statusInstantly answers how many clean rooms are left to sell, how many are on DND, how many are not yet cleaned.
Bulk actions on many roomsQuickly handles situations such as switching off air conditioning for an empty floor or preparing many rooms for a group.
Send room status to the RCU (vacant, reserved, checked in, out of service)The RCU runs the logic suited to each status by itself: saving energy when vacant, cooling before arrival, welcoming the guest at check-in.
Receive the signal that a guest has entered the room for the first timeThe front desk knows exactly when the guest has gone up; data also supports handling guests who have not taken their room or who wander into the wrong room.
Detect skip, sleep, sleep-out and guest-count discrepanciesDetect losses and mistakes as they happen, without waiting for the night audit or a guest complaint.
Resolve discrepancies quicklyClose a discrepancy in a few actions with the basis recorded; the system never changes a status in place of a person.
Room control and scenes
Light control by channelCheck lights remotely, switch off lights left on in vacant rooms, and help guests who cannot work the switches.
Air conditioning control (mode, temperature, fan)Cool a room before the guest arrives, put vacant rooms into energy-saving mode, and resolve hot or cold complaints from the desk.
Curtain and fan controlPrepare the room to welcome guests properly: curtains open for natural light; curtains closed at evening turndown.
Run room scenesOne action brings the whole room to the desired state instead of adjusting device by device.
A command counts as done only when the RCU reports the real stateOperators can trust that what they see on screen matches the real room.
Welcome, turndown and check-out scenes set per roomPlannedA consistent guest experience: lights, curtains and air conditioning are ready on entry, and devices return to standby at check-out.
Cool the room before the guest arrivesGuests enter an already cool room without air conditioning running all day in a vacant room.
Security and safety alerts
SOS button alertA guest in distress, with a stroke or a fall, is detected immediately; if nobody responds within 1 minute it is escalated to a superior.
Door left open too long alertDetects guests who forgot to close the door, with the risk of lost belongings and wasted air conditioning.
Door open or presence alert when a room is vacant or out of orderDetects unauthorised entry, staff using vacant rooms and guests staying without registering.
Door open with no card and no task alertNarrows down unusual entries that security needs to check.
Card left in too long without activity alertDetects forgotten cards that keep power on in a room, or a situation where the guest needs to be checked on.
Entry by an unidentified person alertHelps security trace entries that cannot be explained.
Alert when an occupied room shows no activity for more than N hoursEarly detection of a guest with a health problem in the room.
Engineering alerts
RCU connection lost alertEngineers know at once which room has lost monitoring and can fix it before the guest complains.
Air conditioning not reaching temperature alertDetects low refrigerant, a broken fan or an open window before the guest calls the desk.
Temperature and humidity out of range alert (mould risk)Prevents mould on furniture, mattresses and curtains in rooms that rarely sell, reducing repair costs.
Device fault alertRepair proactively instead of waiting for guests to report a breakdown.
Room cards and access log
Room access log (card, door, person) with file exportEvidence when a guest complains about lost belongings, disputes a room charge or the cleaning time; viewing it is a separate permission.
Three card capability levels per RCUOld hotels, new hotels, simple cards or identity cards all work, each level with the right amount of data detail.
Register identity cardsKnow exactly who entered a room, used for measuring cleaning time and security tracing.
Block lost cards on the RCUReduces risk when staff lose a card; blocking entry at the door is still done in the lock system.
Connecting an external PMS and tools
Receive check-in, check-out and room change from an external PMS (FIAS-style)PlannedRoom control by rental status from day one, without replacing the front desk software already in use.
Send room cleaning status back to the external PMSPlannedThe front desk on the old PMS knows which rooms are ready without housekeeping reporting by hand.
Find RCUs by MAC, no errors when the IP changesChanging networks or routers does not mix up rooms as older software did, reducing incidents after network maintenance.
Virtual RCU for demos and testingPlannedTrain staff and test configurations before opening, without needing real rooms.
Front desk and reservations59
Room classes, rates and policies
Room classes and rate classesSell the same room class at several price levels: flexible, non-refundable, with breakfast.
Rates by dayRaise prices for weekends, peak season and events without editing each booking by hand.
Rates by number of guests, and extra-person surchargesCharge family and multi-guest rooms correctly, so the front desk does not calculate by hand.
Rates derived from other rate classesChange the base rate and the related rate classes follow, so rate management is quick and consistent.
Sales restrictions: minimum and maximum nights, closed to sale, no arrivals, no departuresControl holiday revenue and avoid one-night bookings that break up a run of sellable days.
Cancellation, deposit and guarantee policy templates, with a snapshot saved at bookingIn a dispute the hotel can prove which policy the guest agreed to, even if the policy changes later.
Early check-in and late check-out fee tableThe front desk quotes consistently rather than by feel; the guest app shows the right fee when a guest asks to change time.
Public holiday and Tet ratesNo holiday surcharge is missed, and no arguments with guests over price.
Hourly rental
Hourly rentalSupports the hourly rental model common in Vietnam inside the software, with no outside notebook.
Overnight rental by time windowExtra revenue from rooms vacant in the evening, charged according to the hotel's own rules.
Suggest switching from hourly to overnight when a threshold is passedGuests are not charged more than is reasonable, and the front desk does not have to compare prices by hand.
Reservations and room inventory
Bookings with several rooms and several nightsManage families, small groups and companies booking several rooms in one record.
Send a PDF booking confirmation to the guestGuests receive a professional confirmation by Zalo or email, with fewer follow-up questions.
Stays with 8 states that drive room control and housekeepingThe stay status controls the RCU and generates housekeeping tasks by itself; the front desk does not have to notify departments by hand.
Inventory by room class x dayKnow exactly how many rooms are still sellable and avoid overbooking.
Allotment by channel groupHold rooms for direct guests at good rates, so OTAs cannot sell everything.
Warning when the channel limit is exceeded or real inventory is oversoldLimits double bookings and the risk of moving guests to another hotel.
Timeline room calendar with drag-and-drop assignment and room changeThe front desk sees gaps and arranges rooms visually, faster than filling in a form.
Extend a holdDo not lose guests who are waiting to transfer a deposit, and do not hold a room indefinitely.
Export the room listPrint it for the night shift, and for handover when the network is down.
Group guests
Group room blockSell tour groups, events and conferences professionally; guest lists are filled in gradually.
Import the group guest list from ExcelImport dozens or hundreds of guests in seconds, also feeding the stay notification.
Group cut-off date and returning rooms to inventoryRooms held for a group are not left empty for nothing.
Assign rooms, check in and check out a whole groupA group arriving at once does not clog the front desk.
Guest profiles and documents
Guest, company and agent profilesRecognise returning guests, serve their preferences and issue invoices with the right company information.
Suggest merging duplicate guest profilesClean guest data, and one guest's stay history is not scattered across several profiles.
Scan the QR code on the chip-based ID cardEnter Vietnamese guest details in seconds, with no typing and no spelling errors.
Read the passport MRZCapture the correct full name, passport number, nationality and date of birth for stay registration.
Store documents on the hotel's own TingEdge, encryptedThe hotel keeps sensitive data in its own hands, reducing legal risk around personal data.
Mask sensitive data, with a full log of every viewLimits internal leaks, with evidence available when an explanation is needed.
Document retention period, auto-delete or anonymisePuts into practice the principle of not keeping data longer than necessary.
Guest blacklistThe front desk is warned when a guest with a history of violations books again.
Guest profile notesThe next shift knows the guest's preferences and points to watch.
Market segmentsRevenue reports by segment.
Check-in
Suggest a suitable room when assigningAssign rooms quickly and to the guest's wish, prioritising the room that will be ready earliest.
Pre-assign rooms, with the time they need to be readyHousekeeping gets priority to clean the right room at the right time; air conditioning is pre-cooled.
Upgrade at the same price and upgrade with a surchargeTrack upsell revenue and the number of complimentary upgrades.
One-step check-in, with the rest as a checklistCheck-in stays fast even with many guests; missing items keep being reminded on the stay.
Registration card and e-signatureNo paper forms, and records are easy to find again.
Guests waiting for their room, with cleaning progressGuests wait less at the desk; the front desk knows exactly how long until the room is ready.
Room view and room extension numberSell rooms by view, and the front desk can call a room quickly.
During the stay and at check-out
Room changeA room change in one action, with the RCU, housekeeping and folio all updated.
Split room change when no room is free for the whole periodStill accept guests in peak season instead of turning them away.
Extend a stayAn extension does not break the next booking; related housekeeping tasks go to the review tray.
Early departureFrees the room for resale and charges the correct fee.
Add or remove guestsNew guests are added to the stay notification list; a mismatch between the guest count and reality triggers a warning.
Check-out with a checklistFast check-out with no charge missed.
Check-out request button on the RCU alerts the front desk in advanceThe front desk prepares the folio and housekeeping checks the minibar before the guest comes down to the desk.
Post charges after the guest has leftNo minibar revenue lost, and no damage found too late.
Call guests past check-out timeFrees the room on time for the next guest.
Night audit
Night audit runs automatically on scheduleNight-shift front desk staff do not have to do it by hand, and the day's figures are accurate and on time.
Pre-audit checklistClose the day cleanly without carrying errors into the next day.
No-show proposals and no-show feesCharge the right no-show fee and free rooms held for nobody.
Safe re-run and independent monitoring of the night auditNo business day gets stuck and no room charge is posted twice.
Business day separate from the calendar dayA transaction at 1 or 2 a.m. still belongs to the right business day, so daily revenue figures meet industry standards.
Stay notification
Stay notification list with a deadline countdownHelps the hotel notify on time under residence regulations, prioritising reminders for large groups.
Export the stay notification as PDF and share by ZaloMatches how front desk staff actually send the list to the local police.
Mark as sent, with evidence attachedEvidence is available when inspected.
Late-notification reportManagers spot and correct shifts that often submit late.
Folio, cashier and receivables42
Folio and posting charges
Folio per stayGuests and the front desk know exactly what has been used, paid and is still owed at any moment.
Print and send the folio to the guestGuests check their charges before check-out, reducing disputes at the desk.
Group and company folio, charge transfer rulesSeparates what the company pays from what the guest pays, and issues invoices without mix-ups.
Post charges by transaction codeRevenue is classified correctly by itself for export to accounting software.
Immutable lines, corrected with new linesPrevents editing figures and erasing traces; every money change can be traced.
Transfer charges to a sub-folio or another roomFixes a charge posted to the wrong room without throwing off the day's revenue.
Folio closes at check-out and reopens within the role's time limitStops casual edits to old figures while still allowing valid late charges.
Restore a stay on the same day after check-outFixes a mistaken action without creating a new stay.
Payments and deposits
Automatically recognise paid VietQR transactionsThe front desk does not have to open the banking app and check each transaction.
Collect cash, card and bank transferReconcile money by payment method at shift handover.
Dynamic VietQR for each voucher amountGuests transfer quickly and for the exact amount; the hotel receives the money directly in its own account.
OTA virtual cardsTrack what the OTA pays separately from what the guest pays.
Take deposits and deduct depositsNever forget to deduct a deposit, never overcharge a guest.
RefundsControls money going out, with a refund history.
Foreign currency paymentsServes international guests paying in USD or EUR while the folio stays in VND.
Handle overpayments by guestsOverpaid money is not lost track of, and the shift cash drawer balances.
Taxes, fees and transaction codes
Service charge and configurable surchargesCharge correctly under each hotel's own policy.
Tax rates by effective period and product groupWhen the state changes a tax rate, the hotel only adds the new rate instead of editing each product.
Prices with or without VAT, by configurationDisplay prices the way each hotel is used to selling.
Breakfast package included in the room rate, with revenue split outRoom and food revenue reports reflect reality and support tax filing.
Complimentary rooms and house-use roomsRoom nights are still counted but reported separately, so the room rate metrics are not distorted.
Transaction codes with their own adjustment code and accounting accountRevenue and adjustments are kept apart, and data matches the accountant's chart of accounts.
Cash drawer and cashier shift handover
Front desk shift handover, closing the drawer, cash differencesTransparent handover that spots cash losses within the shift.
Payment vouchersMoney leaving the drawer has a document, and data goes to accounting.
Pay on a guest's behalf without a fee, deducted from the shift drawerThe cash drawer balances and the guest repays in full.
Several front desk counters and several drawersLarge hotels with several counters still hand over shifts clearly.
Confirm bank transfers at handoverA shift is not handed over with transfers that have not arrived.
Adjustments, voids and approval
Void a charge on the same day, kept separate from an adjustmentOperational errors are corrected transparently, not mixed up with discounts for guests.
Approval tray for adjustments above the limitControls discounts and money adjustments by level.
Automatically create an invoice adjustment request when a charge already invoiced is editedAccountants do not miss invoices that need correcting.
Cancellation and no-show fees get their own folio and deduct the depositFees are charged under a clear policy and booked correctly.
Reports on voids, adjustments and same-day transfers, with a warning for many voidsDetects internal fraud early.
Invoices and receivables
Receivables from companies, agents and OTAs by ageKnow who has owed for how long, so you collect at the right time.
Statement of receivables sent to the counterpartyReconcile receivables with partners quickly.
Commission for agents, drivers and tour guidesPay commission correctly, in full, to the right person, with a history.
Direct connection to an e-invoice providerPlannedDone per project for hotels that want to issue invoices straight from TingHotel; other plans export clean data to the invoicing and accounting software already in use.
Statement of wrongly issued invoices, form 01/BK-ĐCTTPlannedAccounting has the data ready to handle invoice errors.
Invoice queue for accounting, recording the invoice numberThe front desk records the information the guest provides, and accounting issues the invoice in separate software without asking again.
Move the unpaid part of a closed folio to receivablesA debt is a debt: no shortfall is lost, and a guest who still owes can check out.
Warning threshold close to the credit limitThe front desk reminds guests to pay before they go over.
Revenue reports
Revenue by transaction code and by tax rateAccountants get clean data for tax filing.
Night audit reports saved by day, available to reviewLook up the figures for any day, for reconciliation and inspection.
Goods, services and points of sale19
Suppliers and products
Supplier list, choosing who issues the invoicePartner services sold through the hotel are recorded for what they really are: hotel revenue or collected on behalf.
Products and services by supplier: selling price, purchase price, service chargeKnow how much the hotel earns on each resold service.
Product photos for the guest appGuests choose services visually, like shopping on a phone, which raises service revenue.
Service marketplace: publish products to the guest app, front desk and counters; mark as unavailableOne catalogue for every sales channel, with no repeated setup.
Hotel-defined order information templatesService orders carry full information from the start, with no need to call the guest back.
Service orders
Service orders: created, received, in progress, completed, cancelledNo guest request gets lost; guests and the front desk can follow progress.
Post charges from the catalogue at the front deskPost charges quickly, at the right price and with the right transaction code.
Services by slot and time windowNever accept more guests than can be served.
Quote laterSell services whose price varies by request.
Track shuttle vehiclesGuests wait for the car with peace of mind.
Menu options and a cart split by departmentThe guest orders once, and each department receives its own part.
Recording money and collecting on behalf
Collect on behalf of suppliers, with the hotel earning a service feeHotel revenue is not inflated, and reconciliation with partners is clear.
Charge services to the room against the guest profileControls the risk of guests using many services and then leaving.
Three ways to record service moneyRecord the true nature of the revenue, and do not put on the folio what the guest pays directly.
Posting counter and reconciliation
Retail goods issued from the store when an order is completedStock is correct without writing issue vouchers by hand.
Room posting counter (point of sale) for the restaurant, bar and spaGuests sign to their room at the restaurant or spa without an integrated POS.
Counter accounts tied to a supplier, where a contractor's counter edits its own products and pricesA partner renting space in the hotel manages its own menu, while the hotel still controls what is posted to rooms.
Late counter vouchers arriving after the folio is closed, approved by the front deskNo revenue is lost because a counter posts late.
Supplier reconciliation: purchase price, collected on behalf less feesAccurate payments to partners, with shared figures both sides can confirm.
Housekeeping, shifts and working hours61
Room status
Four independent room status axesReflects reality when a room has a guest, is dirty and is on DND at the same time; each department changes only its own axis without overwriting others.
Status history with the source of each changeCan answer since when a room has been dirty and who reported it clean.
Staff and contractors
Three workforce models: in-house, supplied, contractorReports split by unit; a hotel mixing several sources of staff is still managed correctly.
Assign batches to the contractor's lead by capacityOutsource housekeeping while still controlling the volume; the contractor divides work among its own people.
Contractors declare capacity by shift, before the cut-off timeThe hotel knows in advance how many rooms the contractor will take tomorrow.
Staff skill cards (VIP, Suite and so on)Rooms that require a certain skill go only to people who have it.
Contractor workload statement, confirmed by both sides and lockedEnds disputes over room counts with the contractor; only rooms that pass acceptance are counted.
Staff records: contracts, expiring documents, staff cardsReminders to renew documents, and who holds which card.
Offboarding checklist, with the account locked and the card collected automaticallySomeone who has left can no longer access the system or enter rooms.
Scheduling and timekeeping
Unrestricted shift schedulingThe schedule reflects the hotel's real 24/7 operation.
Labour law warnings when scheduling shiftsHelps the hotel comply with the Labour Code; the final decision belongs to the hotel.
Clock in and out of shifts with a QR codeDrop the separate time clock; real attendance data is in the system straight away.
Clock in on someone's behalf, with a logFlexible while staying transparent.
Shift-start reminder when a staff card is inserted in a roomAttendance data matches real working time.
Report absence and move tasks to the review trayNo room is left unfinished because a staff member is absent and nobody knows.
Record the type of absence on the shift scheduleA complete shift schedule, with clean data exported to HR software.
Add the hotel's house rules to the scheduling rulesWarnings follow the hotel's own HR policy.
Public holiday and compensatory day-off calendar by yearClassifies holiday working hours correctly.
Template shifts and split shifts (two segments in a day)Schedule quickly by picking a template shift and adjusting the hours on the timeline.
Shift swaps and cover shifts with approvalControlled shift swaps, with no behind-the-scenes deals.
Reconcile attendance with shiftsManagers see labour discipline issues at once.
Overtime determined automatically from actual hoursObjective overtime hours that match reality.
Edit attendance hours with a reason, and history is never erasedA transparent timesheet when there is a complaint.
Department identification and shift coloursA shift schedule that is easy to read.
Timesheet and working hours
Hour classification: regular, overtime, day, night, weekday, weekly rest, holidayAccounting gets hours in the right groups and applies the legal pay coefficients itself; TingHotel does not calculate pay.
Approve and lock the period timesheetAttendance figures sent to accounting cannot change after they are closed.
Export classified hours for accountingStraight into the payroll software; TingHotel does not apply coefficients or calculate money.
Close attendance by day and by month for each departmentAttendance data is stable before it goes to accounting.
Overtime cap reports: monthly forecast, yearly cumulativeEarly warning before passing 40 hours a month or 200 hours a year.
Warning when normal working hours exceed 48 hours a weekHelps comply with working-hours regulations.
Accounting staff codes, exporting the timesheet for MISA AMISThe real timesheet goes straight into the payroll software the hotel already uses.
Standards and cleaning plans
Minute standards by room class x task type, with a sourcePlan housekeeping staffing from data rather than estimates.
Time windows by task typeTasks do not disturb guests outside reasonable hours.
Suggest adjusting standards from real measurementsPlannedStandards close to each hotel's reality.
Cleaning frequency by staySupports long-stay guests and guests who opt out of cleaning to protect the environment.
HPOR and MPOR by day and by personMeasure labour productivity by hotel industry standards.
Pre-assign housekeeping work for tomorrowStaff know their working zone the day before; when someone is off, reassign manually from the review tray.
Do not disturb (DND)
DND closes the task automatically, with the reason confirmed by the RCUStaff do not have to knock and then log it by hand; guests are not disturbed.
The task reopens automatically when the guest turns DND off or presses MURA guest who changes their mind is still served in time.
Self-reported reasons when the RCU cannot seeReduces arbitrary reporting and separates reasons with evidence from self-reported ones.
Guest safety check when DND lasts too longA guest in trouble in the room for days does not go unnoticed.
Clear reports split by source, highlighting unusual self-reportsDetects staff who report a skip to reduce their workload.
Cleaning and acceptance
Checklists by room class x task type, with versionsStandardises cleaning quality; you know which checklist version an old task followed.
Measure cleaning time with the card in the RCU slotAn objective productivity measure that does not depend on self-reporting.
Attribute to a person when the card is not identity-basedProductivity can still be measured in hotels that use simple cards.
Check in-room devices through the RCU at acceptanceThe room is handed over to the guest in the right state to welcome them.
Turndown and running the turndown scenePlannedEvening service to luxury-hotel standards: soft lighting, curtains closed, air conditioning ready.
Deep cleaning, mattress turning and periodic curtain washingPlannedKeeps rooms in good shape and never forgets the deep cleaning schedule.
Quick cleaning for hourly rental roomsFast turnover of hourly rooms raises revenue.
Done and not-done tasks stay on the room tile; they carry over the next day or go in the shift logbookUnfinished work is not lost track of when the day changes.
Reassign to the cleaner when acceptance failsShortens the time guests wait.
Guest requests and lost property
Guest request catalogue, standards and deadlinesRequests are handled on time, and service time can be measured.
The service call button on the RCU creates a taskGuests do not have to phone the desk.
Escalate overdue guest requestsGuests are not left waiting without the manager knowing.
Lost property: log, suggest the owner, return, handle expiryReturn items to guests quickly and avoid losses and disputes.
Raise the room skill requirement for VIP guestsImportant guests are always served by experienced people.
Shift handover and reports
Electronic shift handover logInformation flows between shifts without gaps.
Automatic start-of-shift summaryWhoever starts a shift understands the situation in one minute.
Automatic end-of-shift reportManagers evaluate a shift without handwritten reports.
Report on how long guests wait for their roomMeasures how well the front desk and housekeeping coordinate.
Record temporarily when the network is down, then send laterStaff who work continuously in basements and weak-signal corners.
Engineering24
Repair tickets
Fault tickets with photos and quick item selectionDrops paper notebooks and scattered Zalo messages; every fault has an owner and a handling time.
Enter the description by voicePlannedHousekeeping and engineering staff report faults quickly while working with their hands.
Repeat-fault flagDetects repairs that do not hold, and equipment that needs replacing.
Ticket acceptance by itemDangerous or high-value work is always checked by someone with authority.
The reporter says the fix is not good enough, so the ticket reopensCloses the feedback loop, and a ticket is not closed until it is truly done.
Ticket deadlines by priorityMeasure and keep repair time commitments.
Required before and after photos, and waiting for materialsClear evidence of repairs.
Rooms taken off sale (OOO, OOS)
Effect on room sales: OOO and OOS suggestionsThe front desk does not assign guests to a broken room.
OOO and OOS linked to several tickets, a reason and an expected dateInventory is correct, and the front desk knows when the room can be sold again.
Reminder to lift OOO when all tickets are doneA room is not forgotten in a broken state and no revenue is lost.
Overdue OOO alert, with affected bookingsHandle it before the guest arrives and avoid a last-minute room change.
Equipment assets
Asset catalogue by locationKnow what each room has and where assets are.
Devices connected to the RCU appear in the catalogue automaticallyNo re-entering devices already in the control system.
Asset templates by room classSet up the asset catalogue for hundreds of rooms quickly.
Manage by individual item or by quantityThe level of detail needed, neither too much nor too little.
Asset codes printed as labels and scanned with the appEngineers look up a device's history on the spot.
Asset transfer historyNo assets go missing during renovation or room changes.
Warranty remindersDo not pay for repairs on equipment still under warranty.
Maintenance and compliance
Scheduled periodic maintenanceFewer unplanned breakdowns, and longer equipment life.
Equipment running hours as a reference figurePlannedEngineers have more information when planning maintenance.
Technical compliance calendar (fire safety, inspections, lightning protection, water)PlannedHelps the hotel avoid lapsed inspections, with records ready when the authorities check.
Maintenance contracts and committed response timesEvaluate contractors with figures when renewing contracts.
Tickets created automatically from RCU alertsProactive repair, not dependent on someone reporting.
Statistics on fault-prone rooms and response timePlannedRenovation and equipment replacement decisions are based on data.
Stores and minibar33
Minibar
Minibar standard per roomKnow what a room must contain for checking and restocking.
Check the minibar and post charges to the folio automaticallyNo minibar revenue lost, and the front desk does not post by hand.
Minibar discrepancy found after the guest has leftRevenue and stock figures are correct, with clear decisions made.
Minibar item expiry and restocking tasksGuests are never given expired items.
Room supplies
Complimentary supplies by room standardStandardise consumption, comparable between rooms and between months.
Automatically deduct consumption from the cart when a task is doneStock tracking stays close to reality without staff recording each item.
Two ways to value complimentary suppliesFits how each hotel manages.
Reconcile cleaning suppliesDetects losses of supplies.
Linen and laundry
Linen par levels and shortage alertsNever run short of towels and sheets at high occupancy.
Linen by 7 location statesKnow where the linen is and at which step losses occur.
Laundry dispatch and receipt vouchersDiscrepancies are charged to the laundry, with evidence.
Charge laundry by item or by kgReconcile the laundry's invoice accurately.
Laundry reconciliationPay correctly and handle lost or damaged items.
Write off linen with approvalPrevents arbitrary write-offs.
Report damaged linenSeparates damaged items from the laundry cycle.
Stock in and out
Item catalogue and conversion unitsReceive by the case and issue by the bottle without calculating by hand.
Lots and expiry dates, oldest firstFewer items discarded because they expired.
Automatic purchase suggestionsNever run out of stock in peak season.
Goods receipt vouchersClean receiving data for export to accounting software.
Issue vouchers: cart top-up, sale, use, disposal, return to supplierEvery item leaving the store has a reason.
Negative stock with a warningDoes not block staff work while keeping the figures correct.
Scan barcodes when receiving and countingFast stocktakes with fewer typing errors.
Reversal vouchers; posted vouchers cannot be edited or deletedTransparent stock history.
Photos of receiving and disposal documentsDocuments are on hand for inspections.
Turn goods for sale into complimentary goodsSeparates revenue from the cost of items given to guests.
Record missing goods with confirmation, and re-enter them when foundResponsibility for losses can be traced.
Cost, stocktake and expenses
Moving weighted average costKnow the cost of minibar items and supplies to calculate real profit.
A stocktake locks stock movements at the location being countedCount figures are not thrown off by goods moving midway.
Supply cost per occupied room nightCompare how efficiently supplies are used from month to month.
Spread the cost of long-life items by monthMonthly operating cost reflects reality.
Items lost or damaged early are written off at their remaining value as shrinkageLosses show up clearly as a cost.
Stocktake by location and group, with discrepancy approvalCount part by part without closing the whole store.
Monthly stock figures and stock period closingAccounting receives clean stock data each period.
Security9
Daily issue and return of cardsKnow which card is with which person during the shift.
Scan the barcode or QR on cards when issuing and returningQuick issuing, with no mix-ups between cards.
Alert for cards not returned at the end of the shiftMaster cards do not drift around outside the shift.
Multi-step handling of a lost cardNo step is missed that would leave a lost card still usable.
Security incident logRecords on hand when dealing with guests, insurers and authorities.
Evacuation list combining stays and RCU dataIn a fire, rescuers know exactly which rooms still have people in them.
Evacuation list when the Internet is downDoes not depend on an outside network in an emergency.
Physical key managementControl master keys and engineering room keys.
High-level incidents are reported to the shift leaderSerious incidents are handled quickly.
OTA channels and integrations15
Connect Channex (Booking, Agoda and others)Sell rooms on several OTAs without buying separate channel management software.
Map room classes and rate classesOTA bookings land in the right room class at the right price.
Push rates, inventory and sales restrictionsChange a rate in one place and every channel updates; double bookings are limited.
Receive new, modified and cancelled bookingsThe front desk does not re-type OTA bookings; one that cannot be mapped goes to the review tray instead of being lost.
Release allotment with confirmationRooms are not moved back to the shared pool while an OTA is still selling them.
OTA collects and hotel collectsAt check-out only the part the guest owes is collected; the OTA's part becomes OTA receivables.
Reminder to report OTA no-showsNo no-show fee is lost by forgetting to report.
OTA reconciliationPlannedReconcile OTA statements quickly.
Monitor synchronisation on the provider sideChannel errors are found early, not through a guest booked twice.
Door lock integrationPlannedDone per project, depending on the lock brand.
Receive timekeeping and HR data from outside systemsPlannedDone per project.
Receive charges from a POSPlannedDone per project, depending on the POS brand; other plans use the room posting counter.
Open API, MCPPlannedThe hotel connects its own reports, BI and internal tools.
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Multiple hotelsPlannedA hotel chain runs on one platform.
Energy by room and floorSee details in the Add-on group.
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Reports and data8
Daily operations listsEvery department has the day's working list, without compiling it themselves.
Daily metrics: occupancy, ADR, RevPAROwners and managers follow daily business performance.
Housekeeping metricsEvaluate the housekeeping department with objective figures.
Engineering metricsPlannedEvaluate the engineering department and contractors.
Stock metricsControl operating costs.
Export every operational table to Excel or CSVClean data goes to the accounting, HR and invoicing software the hotel already uses; the data belongs to the hotel.
The Reports page gathers every read-only screen by departmentManagers find reports in one place.
Shift handover history and night audit run historyLook up cash differences and audit results by day.
Guest app45
Entering the app and hotel information
Enter the app with a phone number and a one-time codeGuests use the app without creating an account.
Open the app from the link the hotel sendsGuests start using it with one tap.
The main guest invites people sharing the roomWhole families and groups of friends control the room together.
Control rights expire automatically at the end of the stayA departed guest cannot control the room of the next guest.
Hotel information: Wi-Fi, breakfast hours, facilities, house rules, mapFewer calls to the desk asking about Wi-Fi and breakfast hours.
Notifications from the hotelAnnounce water cuts, events and promotions to the guests who are actually staying.
MultilingualServes international guests without needing interpreter staff.
Room control
Emergency button in the appGuests in trouble get immediate support; it does not replace the official emergency channel.
Quick lighting scenesGuests do not have to work out an unfamiliar switch panel in the room.
Control each lighting channel and brightnessGuests switch off the lights from bed and set the lighting to taste.
Control air conditioning and see the real room temperatureGuests take charge of their own comfort, with fewer calls to engineering.
Control curtains, fans and other devices on the RCUA complete smart-room experience on the guest's own phone.
Turn on DND, MUR, and request laundryGuest requests go straight to housekeeping.
Limit control according to the hotel's configurationAvoids wasted electricity and equipment damage from extreme settings.
Switch everything off when going outSaves electricity when guests leave the room.
Control connection lost alertGuests know to use the wall switches in the room instead.
Before arrival
View the booking, policies and deposit already paidPlannedGuests know their booking before arriving, with fewer follow-up questions.
Pre-check-in: details of each guestPlannedShortens the time at the desk.
Pre-check-in: scan documents and send them straight to the hotel's TingEdgePlannedThe front desk has the documents ready, and sensitive data does not sit on a vendor's cloud.
Pre-check-in: arrival time and special requestsPlannedThe hotel prepares the room at the right time and the way the guest wants.
Pre-check-in: sign the form and consent to data usePlannedValid consent records under personal data protection rules.
Pay a deposit or prepay by VietQRPlannedGuests pay the deposit quickly; the app does not collect or hold the money.
Notify that the room is ready, with the room numberPlannedGuests go straight up to the room without waiting in the lobby.
Check-in completes automatically when the guest taps I have arrivedPlannedEases the load on the desk at peak hours.
Paid room upgrades before arrivalPlannedRaises revenue from higher-class rooms that are still free.
During the stay
Order services from the catalogue and choose a preferred timeRaises service revenue, and guests do not have to phone.
Free quick requestsFast service, with the time measured.
Track request status and confirm done or not satisfiedGuests feel reassured, and the hotel knows whether the guest is satisfied.
Choose today's cleaning: clean, schedule a time, or no cleaning neededHousekeeping does not knock at the wrong moment, and saves effort.
Message the front deskGuests who are shy about phoning can still get in touch, especially international guests.
Extend a stay: check availability, show the price, send the requestPlannedSell extra nights without the guest coming down to the desk.
Automatically approve extensions when the room is availablePlannedLess work for the front desk, and guests get confirmation straight away.
Ask for late check-out or early check-in, with the fee shownPlannedSurcharge revenue is transparent, with fewer disputes.
Payment and check-out
View the folio in real timeNo surprises at check-out.
Pay by VietQR in the appPlannedQuick payment; the paid status is confirmed by the hotel.
Remote check-outPlannedGuests in a hurry for the airport do not have to queue at the desk.
Check-out completes automatically when the folio is zeroPlannedFewer steps for the front desk.
Request a company invoicePlannedAccounting has all the information before the guest leaves.
Folio and PDF invoice after departurePlannedBusiness travellers have payment documents.
Receive e-invoices by emailPlannedComes with the project-based e-invoice connection.
After the stay
Stay historyPlannedReturning guests rebook easily.
Report lost property after departurePlannedReturn items quickly, so guests remember the hotel kindly.
Private feedback to the hotelPlannedThe hotel can fix problems before the guest writes a public review.
Branding and opening doors
Hotel-specific branding: name, logo, colours, photosGuests see the hotel's brand, not the vendor's.
Open the door with a phonePlannedNeeds a door lock system integration done per project.
TingEdge and RCU management15
TingEdge edge device
Activate TingEdge with a codeQuick installation, with no complicated network configuration.
TingEdge status: online, number of RCUs, versionEngineers see the health of the system at a glance.
Update TingEdge software remotelyThe hotel always has the latest version, with no technician visit needed.
Replace a TingEdge and keep the configurationRestore the system quickly after a hardware failure.
Remote support sessions that are permitted and loggedFast support while the hotel stays in control of its own data.
RCU installation and monitoring
Discover RCUs on the LANRoll out a hotel with hundreds of rooms quickly, with little manual entry.
Assign RCUs to rooms by MACThe right room, and stable when the network changes.
Configure RCU channels by room class templateConsistent, fast configuration.
RCU list: online, offline, last signal receivedEngineers know which room lost connection and since when.
Synchronise time to RCUsSchedules, timers and in-room logs run on time.
Diagnostic tool: capture RCU packetsFind the cause of an incident quickly, without guessing.
Schedules, energy saving and fallback
Set hot and cold seasons for the whole hotelAir conditioning runs in the right mode for the season, without adjusting room by room.
Schedule commands for a room or group of roomsAutomatically switch off devices in vacant zones at night and back on in the morning.
Energy-saving mode by room statusNo wasted electricity in unoccupied rooms.
RCUs run room logic by themselves when the TingEdge connection is lostRooms keep working normally even when the TingEdge machine or the network has a problem.
Infrastructure and services5
A dedicated deployment for each customerData is separated and safe, and can be customised on request.
Self-built server or hosted in VietnamMeets the owner's requirement that data stay in the country.
A zone for custom business logicAdd your own features and still receive updates to the core version.
Periodic data backupRecoverable when something goes wrong.
Service commitment and a dedicated support teamA hotel chain can operate 24/7 with confidence.
Personal data protection3
Record consent with its time and contentPlannedEvidence of consent under the Law on Personal Data Protection.
Data subject request log, with a deadline clockPlannedHelps the hotel respond within the legal deadline.
Data breach incident logPlannedRecords are on hand when reporting to the authorities is required.
Add-ons, bought on top of any plan18
Add-ons are not built into a plan. The hotel chooses the infrastructure it needs to connect, charged as a one-time base gateway plus each item. Enterprise agrees add-ons by project.
Building equipment connection
BACnet/IP14 itemsConnect TingHotel to electromechanical equipment that uses the BACnet/IP standard: central air conditioning, VRF, AHU, hot water, pumps, generators, lifts, fire alarm monitoring.
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Modbus TCP and RTU9 itemsConnect devices that use the Modbus standard: electricity and water meters, drives, solar inverters, heat pumps, UPS, environment sensors.
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KNX IP and HDL Buspro for public areas5 itemsControl lighting, air conditioning and curtains in the lobby, corridors, restaurant, meeting rooms and façade.
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Rooms without an RCU3 itemsDoor sensors, presence sensors and wireless call buttons for rooms without an RCU installed.
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Energy and resources
Energy3 itemsMeasure and report electricity by room, floor and zone from the RCU, BACnet and Modbus.
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Separate metering per unit2 itemsRead the separate electricity and water meters of each unit.
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EV charging stations (OCPP)2 itemsConnect EV charging stations using the OCPP standard.
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Guest experience
Hotel TV, IPTV2 itemsConnect the in-room TV system.
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PABX telephone exchange2 itemsConnect the hotel's internal telephone exchange.
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Check-in kiosk and card pick-up cabinet2 itemsA self-service machine in the lobby for guests who pre-registered.
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In-room air quality2 itemsCO2, humidity and fine-dust sensors in the room, shown in the guest app.
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Hotel-branded guest app2 itemsA guest app with the hotel's name, logo and colours, for hotels on the free version or the Essential plan.
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Data and integration
Open API, webhook, MQTT2 itemsA data gateway that pushes events out and receives commands from the hotel's other systems.
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MCP1 itemsA gateway for the hotel's AI tools to read operational data according to permissions.
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Extended log retention2 itemsKeep access logs and room event logs longer than the default period.
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Corridor camera linking (ONVIF)1 itemsMark the time of SOS and unusual door-open events on the recorder of public-area cameras.
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For owners and investors
Owner dashboard1 itemsA read-only screen for several hotels in the portfolio: occupancy, ADR, RevPAR, alerts, energy, overdue compliance.
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Periodic reports for the owner2 itemsPDF reports sent automatically every week and every month.
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The catalogue is being updated. Features marked "Planned" will be added according to the roadmap.
See TingHotel running on a sample hotel
HDL Vietnam engineers demonstrate the room map, check-in, SOS alerts and the guest app on a real room controller or the virtual RCU.