Room operations through RCUs: room map, control, alerts, edge device management and a basic guest app.
The foundation of every plan.
111new features111 in total with this plan
Basic utilities
Web and apps
4
Web that runs in the browser, no installation
Opens on front desk machines, office machines and tablets; nothing to reinstall when changing machines.
The web app is always the latest version
The hotel does not have to upgrade anything, and there is no situation where every machine runs a different version.
Staff app on iOS and Android
Housekeeping, engineering and security staff work on their phones, with no computer needed.
Guest app on the phone, no installation required
Guests do not have to install another app to use the services.
Basic utilities
Language and display
5
Vietnamese and English interface for staff
Hotels with foreign managers can still use one shared system.
Bilingual content entry
International guests read the right content in the guest app.
Industry labels explained right on the screen
New staff understand hotel terminology without looking up documents.
Light and dark modes
Night-shift front desk staff get less eye strain, and the screen fits the lighting of each area.
VND currency, dates and times in the hotel's time zone
Figures read the way Vietnam expects, with no time offsets.
Basic utilities
Daily operations
7
Room map in three display styles
Small hotels see detail; hotels with hundreds of rooms see a compact view on one screen.
Room detail panel opens on the right
Handle a room without leaving the map screen.
Sound and effects when a new alert arrivesPlanned
The person on duty does not miss an alert while doing something else.
Confirmation dialog before actions that are easy to press by mistake
Fewer mistakes by new staff.
Search, filter and sort in every list
Find the right record quickly when there is a lot of data.
Print and export vouchers and lists to PDF
A paper copy when signing or filing is needed.
App home page by role
Open the app and go straight to the work to be done.
Basic utilities
Accounts and security
4
Forgotten password and password change
No need to ask an administrator each time a password is forgotten.
Account locked after 5 wrong attemptsPlanned
Protects against password guessing.
One person with several roles, switching roles in the app
Suits small hotels where one person is both front desk and supervisor.
Encrypted connection
The hotel's network ports are not opened to the Internet.
Shared platform
Accounts and permissions
9
Single sign-on: one account for web and apps
Staff sign in once on any device and see the right data with the right permissions; the hotel does not have to manage a separate set of accounts for each piece of software.
Sample roles by department
When the hotel creates an account and assigns a role, the staff member immediately gets the set of permissions that fits the job, without ticking permissions one by one.
Create your own roles
The software follows each hotel's own organisation instead of forcing the hotel to reorganise around the software.
Grant or revoke individual permissions per person, with an expiry
Handles real situations such as a room attendant temporarily viewing ledgers, or a duty person covering the manager on leave; the permission expires on its own.
Sign in with phone number, email or Google
Fewer forgotten passwords, and new staff get started quickly.
Remove some of a role's permissions for one person only
Handles probationary staff or staff under review without creating another role.
Role-by-permission matrix, editing several roles at once
Administrators see the whole permission picture and edit quickly, avoiding too little or too much access.
Sign in as another account to see exactly their menu and permissions
Check that permissions are correct before handing over an account, and help staff who report they cannot see a function.
Settings group is read-only when edit permission is missing
Staff can look up rules and parameters without being able to change them by mistake.
Shared platform
Hotel settings
4
Location tree: building, floor, zone, room, public area, back of house, engineering
Every task, repair ticket, asset, stock item and incident is tied to its real location in the hotel for lookup and statistics.
Add buildings, add and remove rooms with constraint checks
The hotel can renovate or expand without damaging data; rooms with guests or unfinished work cannot be deleted by mistake.
Bulk configuration updates by room class, floor or zone
Change context, temperature range and checklists for hundreds of rooms in one action, with fewer errors than editing room by room.
Pre-filled sample values with a reference source
A newly created hotel starts with sensible parameters, knows where each number comes from and adjusts it to its own reality.
Shared platform
Alerts and notifications
6
Four alert levels: Urgent, Security, Engineering, Reminder
The person on duty tells emergencies (SOS) apart from engineering issues and reminders at once, and handles them in the right order.
False-alarm suppression: wait time, grouping, flapping, auto-clear
Staff are not flooded with useless notifications, so they do not ignore real alerts.
Alert escalation by recipient level
An important alert always has someone handling it, even when the person on duty is busy or away.
Push notifications to the phone
Staff receive information even when the software is not open; managers learn of incidents when they are not on site.
Set thresholds, wait times and recipients for each alert typePlanned
Alerts match how the hotel operates, neither too sensitive nor too late.
Choose notification channels: push, in the web, email
Managers receive the information they need through the channel they use.
Shared platform
Audit trail, offline operation, license
4
Record every change and every view of sensitive data
Evidence for disputes, complaints or loss investigations; meets personal data protection requirements.
Runs on the LAN and when the Internet is down, sending data later when the network returns
The hotel does not come to a halt when the fibre line is cut; every action during the outage is recorded and sent to the cloud afterwards.
Enable modules by signed licensePlanned
Upgrading a plan needs no reinstall; when a license expires the paid parts become read-only, and room operations are never locked.
Global quick search: rooms, guests, booking codes
Front desk and managers open the right record in seconds when a guest calls or stands at the counter.
IHMS: room operations through RCUs
Room map and status
7
Real-time room map
Front desk and managers see the whole hotel on one screen: which rooms have guests, are being cleaned, are under repair or have alerts, without phoning each department.
Status codes VC/VD/OC/OD/VI/OI and room icons
Staff read room conditions in the industry's common language; icons do not depend on colour, so colour-blind users can read them too.
Quick filter and count of rooms by status
Instantly answers how many clean rooms are left to sell, how many are on DND, how many are not yet cleaned.
Bulk actions on many rooms
Quickly handles situations such as switching off air conditioning for an empty floor or preparing many rooms for a group.
Send room status to the RCU (vacant, reserved, checked in, out of service)
The RCU runs the logic suited to each status by itself: saving energy when vacant, cooling before arrival, welcoming the guest at check-in.
Receive the signal that a guest has entered the room for the first time
The front desk knows exactly when the guest has gone up; data also supports handling guests who have not taken their room or who wander into the wrong room.
Detect skip, sleep, sleep-out and guest-count discrepancies
Detect losses and mistakes as they happen, without waiting for the night audit or a guest complaint.
IHMS: room operations through RCUs
Room control and scenes
7
Light control by channel
Check lights remotely, switch off lights left on in vacant rooms, and help guests who cannot work the switches.
Air conditioning control (mode, temperature, fan)
Cool a room before the guest arrives, put vacant rooms into energy-saving mode, and resolve hot or cold complaints from the desk.
Curtain and fan control
Prepare the room to welcome guests properly: curtains open for natural light; curtains closed at evening turndown.
Run room scenes
One action brings the whole room to the desired state instead of adjusting device by device.
A command counts as done only when the RCU reports the real state
Operators can trust that what they see on screen matches the real room.
Welcome, turndown and check-out scenes set per roomPlanned
A consistent guest experience: lights, curtains and air conditioning are ready on entry, and devices return to standby at check-out.
Cool the room before the guest arrives
Guests enter an already cool room without air conditioning running all day in a vacant room.
IHMS: room operations through RCUs
Security and safety alerts
7
SOS button alert
A guest in distress, with a stroke or a fall, is detected immediately; if nobody responds within 1 minute it is escalated to a superior.
Door left open too long alert
Detects guests who forgot to close the door, with the risk of lost belongings and wasted air conditioning.
Door open or presence alert when a room is vacant or out of order
Detects unauthorised entry, staff using vacant rooms and guests staying without registering.
Door open with no card and no task alert
Narrows down unusual entries that security needs to check.
Card left in too long without activity alert
Detects forgotten cards that keep power on in a room, or a situation where the guest needs to be checked on.
Entry by an unidentified person alert
Helps security trace entries that cannot be explained.
Alert when an occupied room shows no activity for more than N hours
Early detection of a guest with a health problem in the room.
IHMS: room operations through RCUs
Engineering alerts
4
RCU connection lost alert
Engineers know at once which room has lost monitoring and can fix it before the guest complains.
Air conditioning not reaching temperature alert
Detects low refrigerant, a broken fan or an open window before the guest calls the desk.
Temperature and humidity out of range alert (mould risk)
Prevents mould on furniture, mattresses and curtains in rooms that rarely sell, reducing repair costs.
Device fault alert
Repair proactively instead of waiting for guests to report a breakdown.
IHMS: room operations through RCUs
Room cards and access log
4
Room access log (card, door, person) with file export
Evidence when a guest complains about lost belongings, disputes a room charge or the cleaning time; viewing it is a separate permission.
Three card capability levels per RCU
Old hotels, new hotels, simple cards or identity cards all work, each level with the right amount of data detail.
Register identity cards
Know exactly who entered a room, used for measuring cleaning time and security tracing.
Block lost cards on the RCU
Reduces risk when staff lose a card; blocking entry at the door is still done in the lock system.
IHMS: room operations through RCUs
Connecting an external PMS and tools
4
Receive check-in, check-out and room change from an external PMS (FIAS-style)Planned
Room control by rental status from day one, without replacing the front desk software already in use.
Send room cleaning status back to the external PMSPlanned
The front desk on the old PMS knows which rooms are ready without housekeeping reporting by hand.
Find RCUs by MAC, no errors when the IP changes
Changing networks or routers does not mix up rooms as older software did, reducing incidents after network maintenance.
Virtual RCU for demos and testingPlanned
Train staff and test configurations before opening, without needing real rooms.
Front desk and reservations
1
Export the room list
Print it for the night shift, and for handover when the network is down.
Housekeeping, shifts and working hours
2
Four independent room status axes
Reflects reality when a room has a guest, is dirty and is on DND at the same time; each department changes only its own axis without overwriting others.
Status history with the source of each change
Can answer since when a room has been dirty and who reported it clean.
Guest app
Entering the app and hotel information
7
Enter the app with a phone number and a one-time code
Guests use the app without creating an account.
Open the app from the link the hotel sends
Guests start using it with one tap.
The main guest invites people sharing the room
Whole families and groups of friends control the room together.
Control rights expire automatically at the end of the stay
A departed guest cannot control the room of the next guest.
Hotel information: Wi-Fi, breakfast hours, facilities, house rules, map
Fewer calls to the desk asking about Wi-Fi and breakfast hours.
Notifications from the hotel
Announce water cuts, events and promotions to the guests who are actually staying.
Multilingual
Serves international guests without needing interpreter staff.
Guest app
Room control
9
Emergency button in the app
Guests in trouble get immediate support; it does not replace the official emergency channel.
Quick lighting scenes
Guests do not have to work out an unfamiliar switch panel in the room.
Control each lighting channel and brightness
Guests switch off the lights from bed and set the lighting to taste.
Control air conditioning and see the real room temperature
Guests take charge of their own comfort, with fewer calls to engineering.
Control curtains, fans and other devices on the RCU
A complete smart-room experience on the guest's own phone.
Turn on DND, MUR, and request laundry
Guest requests go straight to housekeeping.
Limit control according to the hotel's configuration
Avoids wasted electricity and equipment damage from extreme settings.
Switch everything off when going out
Saves electricity when guests leave the room.
Control connection lost alert
Guests know to use the wall switches in the room instead.
TingEdge and RCU management
TingEdge edge device
5
Activate TingEdge with a code
Quick installation, with no complicated network configuration.
TingEdge status: online, number of RCUs, version
Engineers see the health of the system at a glance.
Update TingEdge software remotely
The hotel always has the latest version, with no technician visit needed.
Replace a TingEdge and keep the configuration
Restore the system quickly after a hardware failure.
Remote support sessions that are permitted and logged
Fast support while the hotel stays in control of its own data.
TingEdge and RCU management
RCU installation and monitoring
6
Discover RCUs on the LAN
Roll out a hotel with hundreds of rooms quickly, with little manual entry.
Assign RCUs to rooms by MAC
The right room, and stable when the network changes.
Configure RCU channels by room class template
Consistent, fast configuration.
RCU list: online, offline, last signal received
Engineers know which room lost connection and since when.
Synchronise time to RCUs
Schedules, timers and in-room logs run on time.
Diagnostic tool: capture RCU packets
Find the cause of an incident quickly, without guessing.
TingEdge and RCU management
Schedules, energy saving and fallback
4
Set hot and cold seasons for the whole hotel
Air conditioning runs in the right mode for the season, without adjusting room by room.
Schedule commands for a room or group of rooms
Automatically switch off devices in vacant zones at night and back on in the morning.
Energy-saving mode by room status
No wasted electricity in unoccupied rooms.
RCUs run room logic by themselves when the TingEdge connection is lost
Rooms keep working normally even when the TingEdge machine or the network has a problem.
Infrastructure and services
1
A dedicated deployment for each customer
Data is separated and safe, and can be customised on request.
Essential
720,000 VND / room / year
Adds hotel operations: reservations, check-in and check-out, folio, housekeeping, engineering and security.
Includes everything in free IHMS.
228new features339 in total with this plan
Shared platform
Accounts and permissions
3
Limit the working scope by zone, floor or room list
Staff are not distracted by work in other zones; managers assign work to the person in charge of the zone; data from other zones is not exposed to unrelated people.
Permission parameters by role: adjustment limits, approval, reopening a folio
Controls discounts and room-rate adjustments by level; amounts above the limit wait for someone with authority to approve.
Department permissions for timekeeping on behalf of others, editing hours and closing the period
Department heads manage the attendance of only the people they are responsible for; attendance figures stay transparent between departments.
Shared platform
Hotel settings
3
Sales units separated from physical rooms (connecting rooms)
The hotel can sell family rooms and two-room suites while still managing cleaning, RCU and assets per physical room.
Room profile by room class, overridden per room
Declare once for a whole room class instead of room by room; rooms with their own values are flagged so they are not overwritten by mistake.
Partner directory with multiple roles
A partner with several roles does not have to be declared several times; payables, contracts and commissions for the same partner can be seen in one place.
Shared platform
Assigning work
9
Each person's own task list
Staff know exactly what to do today and set their own order; managers know who is holding which task.
A shared task list that staff can pick from
Tasks that arise during the shift (guest requests, urgent rooms) get picked up quickly without the manager assigning each one by hand.
Assignment checks four conditions: permission, skill, scope, shift
Avoids giving a VIP room to a new employee or work to someone who is off shift or in another zone; a wrong assignment triggers a warning before saving.
Three task priority levels, with a log when raised
Staff see at once which task comes first; every raise records who raised it and when.
Minute budget by time window, with an over-assignment warning
Managers see in advance who is fully booked and who has room; the software warns when too much is assigned.
Summarise on-site work demand, showing only what is still missing
Managers deal only with what is newly arisen (for example, the 10 bookings that just came in) without reviewing the whole list again.
Suggest who should take a task
Dispatchers assign work faster; the final decision still belongs to the dispatcher.
A review tray for affected tasks
The system never edits a task someone has already decided; the person in charge reviews and decides, so no change is missed.
Approval queue in the manager app
No need to wait for the manager to be back at the office to approve.
Shared platform
Acceptance and data sources
4
Source labels for time figures (measured by card, inferred, self-reported)Planned
Productivity reports do not mix measured figures with reported ones; managers know which numbers are reliable for evaluation.
Acceptance by requirement level 0-3 and person level 0-3
Quality is checked by the right person at the right level; ordinary rooms can be self-accepted, while VIP rooms need a supervisor check.
Automatically raise the acceptance level (VIP, after OOO, contractor, repeated defects)
Error-prone cases are checked more carefully without managers having to remember to set it by hand.
Random spot checks of self-accepted roomsPlanned
Keeps quality stable while letting staff self-accept, and gives data to evaluate each person.
Shared platform
Audit trail, offline operation, license
2
Shared logbook with read confirmation
Replaces paper notebooks and scattered messages; important notes are not missed at shift change.
Audit log lookup
Managers can answer who did what and when without asking engineering to pull data.
IHMS: room operations through RCUs
1
Resolve discrepancies quickly
Close a discrepancy in a few actions with the basis recorded; the system never changes a status in place of a person.
Front desk and reservations
Room classes, rates and policies
5
Room classes and rate classes
Sell the same room class at several price levels: flexible, non-refundable, with breakfast.
Rates by day
Raise prices for weekends, peak season and events without editing each booking by hand.
Cancellation, deposit and guarantee policy templates, with a snapshot saved at booking
In a dispute the hotel can prove which policy the guest agreed to, even if the policy changes later.
Early check-in and late check-out fee table
The front desk quotes consistently rather than by feel; the guest app shows the right fee when a guest asks to change time.
Public holiday and Tet rates
No holiday surcharge is missed, and no arguments with guests over price.
Front desk and reservations
Hourly rental
3
Hourly rental
Supports the hourly rental model common in Vietnam inside the software, with no outside notebook.
Overnight rental by time window
Extra revenue from rooms vacant in the evening, charged according to the hotel's own rules.
Suggest switching from hourly to overnight when a threshold is passed
Guests are not charged more than is reasonable, and the front desk does not have to compare prices by hand.
Front desk and reservations
Reservations and room inventory
6
Bookings with several rooms and several nights
Manage families, small groups and companies booking several rooms in one record.
Send a PDF booking confirmation to the guest
Guests receive a professional confirmation by Zalo or email, with fewer follow-up questions.
Stays with 8 states that drive room control and housekeeping
The stay status controls the RCU and generates housekeeping tasks by itself; the front desk does not have to notify departments by hand.
Inventory by room class x day
Know exactly how many rooms are still sellable and avoid overbooking.
Timeline room calendar with drag-and-drop assignment and room change
The front desk sees gaps and arranges rooms visually, faster than filling in a form.
Extend a hold
Do not lose guests who are waiting to transfer a deposit, and do not hold a room indefinitely.
Front desk and reservations
Guest profiles and documents
10
Guest, company and agent profiles
Recognise returning guests, serve their preferences and issue invoices with the right company information.
Suggest merging duplicate guest profiles
Clean guest data, and one guest's stay history is not scattered across several profiles.
Scan the QR code on the chip-based ID card
Enter Vietnamese guest details in seconds, with no typing and no spelling errors.
Read the passport MRZ
Capture the correct full name, passport number, nationality and date of birth for stay registration.
Store documents on the hotel's own TingEdge, encrypted
The hotel keeps sensitive data in its own hands, reducing legal risk around personal data.
Mask sensitive data, with a full log of every view
Limits internal leaks, with evidence available when an explanation is needed.
Document retention period, auto-delete or anonymise
Puts into practice the principle of not keeping data longer than necessary.
Guest blacklist
The front desk is warned when a guest with a history of violations books again.
Guest profile notes
The next shift knows the guest's preferences and points to watch.
Market segments
Revenue reports by segment.
Front desk and reservations
Check-in
7
Suggest a suitable room when assigning
Assign rooms quickly and to the guest's wish, prioritising the room that will be ready earliest.
Pre-assign rooms, with the time they need to be ready
Housekeeping gets priority to clean the right room at the right time; air conditioning is pre-cooled.
Upgrade at the same price and upgrade with a surcharge
Track upsell revenue and the number of complimentary upgrades.
One-step check-in, with the rest as a checklist
Check-in stays fast even with many guests; missing items keep being reminded on the stay.
Registration card and e-signature
No paper forms, and records are easy to find again.
Guests waiting for their room, with cleaning progress
Guests wait less at the desk; the front desk knows exactly how long until the room is ready.
Room view and room extension number
Sell rooms by view, and the front desk can call a room quickly.
Front desk and reservations
During the stay and at check-out
9
Room change
A room change in one action, with the RCU, housekeeping and folio all updated.
Split room change when no room is free for the whole period
Still accept guests in peak season instead of turning them away.
Extend a stay
An extension does not break the next booking; related housekeeping tasks go to the review tray.
Early departure
Frees the room for resale and charges the correct fee.
Add or remove guests
New guests are added to the stay notification list; a mismatch between the guest count and reality triggers a warning.
Check-out with a checklist
Fast check-out with no charge missed.
Check-out request button on the RCU alerts the front desk in advance
The front desk prepares the folio and housekeeping checks the minibar before the guest comes down to the desk.
Post charges after the guest has left
No minibar revenue lost, and no damage found too late.
Call guests past check-out time
Frees the room on time for the next guest.
Front desk and reservations
Night audit
5
Night audit runs automatically on schedule
Night-shift front desk staff do not have to do it by hand, and the day's figures are accurate and on time.
Pre-audit checklist
Close the day cleanly without carrying errors into the next day.
No-show proposals and no-show fees
Charge the right no-show fee and free rooms held for nobody.
Safe re-run and independent monitoring of the night audit
No business day gets stuck and no room charge is posted twice.
Business day separate from the calendar day
A transaction at 1 or 2 a.m. still belongs to the right business day, so daily revenue figures meet industry standards.
Front desk and reservations
Stay notification
4
Stay notification list with a deadline countdown
Helps the hotel notify on time under residence regulations, prioritising reminders for large groups.
Export the stay notification as PDF and share by Zalo
Matches how front desk staff actually send the list to the local police.
Mark as sent, with evidence attached
Evidence is available when inspected.
Late-notification report
Managers spot and correct shifts that often submit late.
Folio, cashier and receivables
Folio and posting charges
8
Folio per stay
Guests and the front desk know exactly what has been used, paid and is still owed at any moment.
Print and send the folio to the guest
Guests check their charges before check-out, reducing disputes at the desk.
Group and company folio, charge transfer rules
Separates what the company pays from what the guest pays, and issues invoices without mix-ups.
Post charges by transaction code
Revenue is classified correctly by itself for export to accounting software.
Immutable lines, corrected with new lines
Prevents editing figures and erasing traces; every money change can be traced.
Transfer charges to a sub-folio or another room
Fixes a charge posted to the wrong room without throwing off the day's revenue.
Folio closes at check-out and reopens within the role's time limit
Stops casual edits to old figures while still allowing valid late charges.
Restore a stay on the same day after check-out
Fixes a mistaken action without creating a new stay.
Folio, cashier and receivables
Payments and deposits
8
Automatically recognise paid VietQR transactions
The front desk does not have to open the banking app and check each transaction.
Collect cash, card and bank transfer
Reconcile money by payment method at shift handover.
Dynamic VietQR for each voucher amount
Guests transfer quickly and for the exact amount; the hotel receives the money directly in its own account.
OTA virtual cards
Track what the OTA pays separately from what the guest pays.
Take deposits and deduct deposits
Never forget to deduct a deposit, never overcharge a guest.
Refunds
Controls money going out, with a refund history.
Foreign currency payments
Serves international guests paying in USD or EUR while the folio stays in VND.
Handle overpayments by guests
Overpaid money is not lost track of, and the shift cash drawer balances.
Folio, cashier and receivables
Taxes, fees and transaction codes
5
Service charge and configurable surcharges
Charge correctly under each hotel's own policy.
Tax rates by effective period and product group
When the state changes a tax rate, the hotel only adds the new rate instead of editing each product.
Prices with or without VAT, by configuration
Display prices the way each hotel is used to selling.
Complimentary rooms and house-use rooms
Room nights are still counted but reported separately, so the room rate metrics are not distorted.
Transaction codes with their own adjustment code and accounting account
Revenue and adjustments are kept apart, and data matches the accountant's chart of accounts.
Folio, cashier and receivables
Cash drawer and cashier shift handover
5
Front desk shift handover, closing the drawer, cash differences
Transparent handover that spots cash losses within the shift.
Payment vouchers
Money leaving the drawer has a document, and data goes to accounting.
Pay on a guest's behalf without a fee, deducted from the shift drawer
The cash drawer balances and the guest repays in full.
Several front desk counters and several drawers
Large hotels with several counters still hand over shifts clearly.
Confirm bank transfers at handover
A shift is not handed over with transfers that have not arrived.
Folio, cashier and receivables
Adjustments, voids and approval
5
Void a charge on the same day, kept separate from an adjustment
Operational errors are corrected transparently, not mixed up with discounts for guests.
Approval tray for adjustments above the limit
Controls discounts and money adjustments by level.
Automatically create an invoice adjustment request when a charge already invoiced is edited
Accountants do not miss invoices that need correcting.
Cancellation and no-show fees get their own folio and deduct the deposit
Fees are charged under a clear policy and booked correctly.
Reports on voids, adjustments and same-day transfers, with a warning for many voids
Detects internal fraud early.
Folio, cashier and receivables
Invoices and receivables
3
Invoice queue for accounting, recording the invoice number
The front desk records the information the guest provides, and accounting issues the invoice in separate software without asking again.
Move the unpaid part of a closed folio to receivables
A debt is a debt: no shortfall is lost, and a guest who still owes can check out.
Warning threshold close to the credit limit
The front desk reminds guests to pay before they go over.
Folio, cashier and receivables
Revenue reports
2
Revenue by transaction code and by tax rate
Accountants get clean data for tax filing.
Night audit reports saved by day, available to review
Look up the figures for any day, for reconciliation and inspection.
Goods, services and points of sale
Suppliers and products
5
Supplier list, choosing who issues the invoice
Partner services sold through the hotel are recorded for what they really are: hotel revenue or collected on behalf.
Products and services by supplier: selling price, purchase price, service charge
Know how much the hotel earns on each resold service.
Product photos for the guest app
Guests choose services visually, like shopping on a phone, which raises service revenue.
Service marketplace: publish products to the guest app, front desk and counters; mark as unavailable
One catalogue for every sales channel, with no repeated setup.
Hotel-defined order information templates
Service orders carry full information from the start, with no need to call the guest back.
Goods, services and points of sale
Service orders
6
Service orders: created, received, in progress, completed, cancelled
No guest request gets lost; guests and the front desk can follow progress.
Post charges from the catalogue at the front desk
Post charges quickly, at the right price and with the right transaction code.
Services by slot and time window
Never accept more guests than can be served.
Quote later
Sell services whose price varies by request.
Track shuttle vehicles
Guests wait for the car with peace of mind.
Menu options and a cart split by department
The guest orders once, and each department receives its own part.
Goods, services and points of sale
Recording money and collecting on behalf
3
Collect on behalf of suppliers, with the hotel earning a service fee
Hotel revenue is not inflated, and reconciliation with partners is clear.
Charge services to the room against the guest profile
Controls the risk of guests using many services and then leaving.
Three ways to record service money
Record the true nature of the revenue, and do not put on the folio what the guest pays directly.
Housekeeping, shifts and working hours
Staff and contractors
4
Three workforce models: in-house, supplied, contractor
Reports split by unit; a hotel mixing several sources of staff is still managed correctly.
Staff skill cards (VIP, Suite and so on)
Rooms that require a certain skill go only to people who have it.
For large hotels and chains: electronic invoices, dedicated infrastructure, customisation and service commitments.
Includes everything in the Pro plan, plus almost all add-ons.
10new features438 in total with this plan
Folio, cashier and receivables
1
Direct connection to an e-invoice providerPlanned
Done per project for hotels that want to issue invoices straight from TingHotel; other plans export clean data to the invoicing and accounting software already in use.
OTA channels and integrations
4
Door lock integrationPlanned
Done per project, depending on the lock brand.
Receive timekeeping and HR data from outside systemsPlanned
Done per project.
Receive charges from a POSPlanned
Done per project, depending on the POS brand; other plans use the room posting counter.
Multiple hotelsPlanned
A hotel chain runs on one platform.
Guest app
2
Receive e-invoices by emailPlanned
Comes with the project-based e-invoice connection.
Open the door with a phonePlanned
Needs a door lock system integration done per project.
Infrastructure and services
3
Self-built server or hosted in Vietnam
Meets the owner's requirement that data stay in the country.
A zone for custom business logic
Add your own features and still receive updates to the core version.
Service commitment and a dedicated support team
A hotel chain can operate 24/7 with confidence.
Add-on
One-time base gateway plus each item
Bought on top of any plan, including free IHMS. Each add-on is a group; inside are items, and every infrastructure or system connected is an item priced separately.
Choose exactly the items you need to connect. Adding an item adds work and cost.
57items across 18 add-ons
Building equipment connection
BACnet/IP
14
Connect TingHotel to electromechanical equipment that uses the BACnet/IP standard: central air conditioning, VRF, AHU, hot water, pumps, generators, lifts, fire alarm monitoring.
Central air conditioning
Monitor status and faults; equipment faults become engineering tickets
Monitoring
FCU, VRV/VRF
Rooms without an RCU still follow the stay: back to standby at check-out, pre-cooled when assigned
Monitoring and control
AHU and PAU fresh air units
Reduce fresh air on floors with no guests; schedule by room occupancy
Monitoring and control
Hot water
Low water temperature alert; run schedule by peak hours
Monitoring and control
Water supply and drainage
Alerts for empty tanks, overflowing tanks and a flooded basement
Monitoring
Electricity: meters, generators, ATS, UPS
Energy by building, floor and zone; alerts for mains power loss and generator running
Monitoring
Public area and façade lighting
Schedule by hour, season and guest occupancy
Monitoring and control
Basement ventilation and kitchen smoke extraction
Monitor fans and CO sensors
Monitoring
Lifts
Status, faults and entrapment alerts
Monitoring
Fire alarm
Receives monitoring signals only and links to the evacuation list; does not control the fire protection system
Signal input only
Swimming pool and spa
Filter pumps, heating and water temperature
Monitoring
Cold room and kitchen refrigerators
Temperature alerts
Monitoring
Meeting rooms
Air conditioning and lighting follow the meeting room booking schedule
Monitoring and control
Air quality in the lobby and meeting rooms
CO2, PM2.5, humidity
Monitoring
Building equipment connection
Modbus TCP and RTU
9
Connect devices that use the Modbus standard: electricity and water meters, drives, solar inverters, heat pumps, UPS, environment sensors.
Multifunction power meters
Energy, power and power quality by panel and by zone
Monitoring
Water meters
Water consumption by zone, with leak detection
Monitoring
Pump and fan drives
Frequency, power and drive faults
Monitoring
Solar inverters
Solar output and self-consumption ratio
Monitoring
Generators
Running hours, fuel and faults
Monitoring
Hot water heat pumps
Temperature, status and faults
Monitoring
UPS
Battery status and power loss
Monitoring
Environment sensors
Temperature, humidity and CO2 in engineering areas and stores
Monitoring
Pool controllers
pH, chlorine and water temperature
Monitoring
Building equipment connection
KNX IP and HDL Buspro for public areas
5
Control lighting, air conditioning and curtains in the lobby, corridors, restaurant, meeting rooms and façade.
Lobby and reception
Welcome scenes, schedule by hour
Floor corridors
Lighting by hour and by alert
Restaurant and bar
Scenes by meal and by occupancy
Meeting and conference rooms
Air conditioning and lighting by booking schedule
Façade and landscape
Schedule by hour and season
Building equipment connection
Rooms without an RCU
3
Door sensors, presence sensors and wireless call buttons for rooms without an RCU installed.
Door sensors
Detect a room door opening and closing
Presence sensors
Know whether a room is occupied or empty
Wireless call button
Guests call for service or raise an SOS
Energy and resources
Energy
3
Measure and report electricity by room, floor and zone from the RCU, BACnet and Modbus.
Totals by building and zone
Total energy and by zone
By floor
Compare floors and spot anomalies
By room
Compare rooms and cut consumption in vacant rooms
Energy and resources
Separate metering per unit
2
Read the separate electricity and water meters of each unit.
Electricity meter per unit
Read separate energy use
Water meter per unit
Read separate water use
Energy and resources
EV charging stations (OCPP)
2
Connect EV charging stations using the OCPP standard.
Connect chargers
Status and charging sessions
Post charging fees to the folio
Charge staying guests for charging
Guest experience
Hotel TV, IPTV
2
Connect the in-room TV system.
Sync the stay to the TV
Guest name, welcome message, unlock channels
Control the TV from the room
Switch on and off with the stay
Guest experience
PABX telephone exchange
2
Connect the hotel's internal telephone exchange.
Sync check-in and check-out
Unlock extensions and name them by guest
Post call charges to the folio
Outside call charges
Guest experience
Check-in kiosk and card pick-up cabinet
2
A self-service machine in the lobby for guests who pre-registered.
Check-in kiosk
Guests check themselves in
Card pick-up cabinet
Pick up a card outside hours
Guest experience
In-room air quality
2
CO2, humidity and fine-dust sensors in the room, shown in the guest app.
CO2 and humidity
Shown in the guest app
Fine dust PM2.5
Engineering alert when readings are poor
Guest experience
Hotel-branded guest app
2
A guest app with the hotel's name, logo and colours, for hotels on the free version or the Essential plan.
Brand identity in the app
Name, logo, colours and splash screen
Publish to the app stores
Publish and maintain the release
Data and integration
Open API, webhook, MQTT
2
A data gateway that pushes events out and receives commands from the hotel's other systems.
API and webhook
Push events and receive commands
MQTT
Real-time event stream
Data and integration
MCP
1
A gateway for the hotel's AI tools to read operational data according to permissions.
Read operational data by permission
Ask questions about the figures with an AI tool
Data and integration
Extended log retention
2
Keep access logs and room event logs longer than the default period.
Access log
Evidence for disputes
Room event log
Trace incidents found late
Data and integration
Corridor camera linking (ONVIF)
1
Mark the time of SOS and unusual door-open events on the recorder of public-area cameras.
Mark event times on the recorder
Open the right video segment when there is an SOS or an unusual door opening
For owners and investors
Owner dashboard
1
A read-only screen for several hotels in the portfolio: occupancy, ADR, RevPAR, alerts, energy, overdue compliance.
Portfolio overview screen
Occupancy, ADR, RevPAR, alerts
For owners and investors
Periodic reports for the owner
2
PDF reports sent automatically every week and every month.
