In-room equipment
- RCU HDL
- Rooms without an RCU
- Card-key door locks
- TV, IPTV
- Air sensors
Integrations
The hotel does not have to give up what already works well. In-room devices, electromechanical equipment, sales channels and specialist software can all be connected, at the level the hotel needs.
Keep the PMS in useOTA qua ChannexBACnet, Modbus, KNXAPI, webhook, MCP
Integration map
One platform in the middle
Six groups of systems around TingHotel. Each connection states from which plan it is available, and whether it is bought on top or done per project.
FreeEssentialProEnterpriseAdd-on
Platform and TingEdge
Building equipment
- BACnet/IP
- Modbus TCP, RTU
- KNX IP, HDL Buspro
- OCPP charging stations
- Camera ONVIF
- PABX exchange
Sales channels
- Channex
- Booking.com
- Agoda
- Expedia
Hotel software
- PMS in use
- Restaurant and bar POS
- Electronic invoice
- Time clocks and HR
- MISA AMIS (file)
Payments and messaging
- VietQR
- Zalo
- Link qua Zalo, email, SMS
- Google sign-in
Data and AI
- API, webhook
- MQTT
- MCP
- Excel, CSV
- Owner reports
How it is priced
Three levels of integration
What is already available is switched on, what can be measured is sold item by item, and what depends on the brand is done per project.
Included in the plan
Switch on and use, at no extra charge.
- Receive check-in and check-out from the PMS in use (including the free version)
- Dynamic VietQR, with automatic recognition of payments made
- Share stay notifications by Zalo
- OTA channels through Channex in the Pro plan
Add-ons bought on top
Buy with any plan, including the free version. Priced as the base gateway plus each item.
- BACnet/IP, Modbus, KNX for public areas
- Energy, per-unit metering, charging stations
- TV, telephone exchange, kiosk, cameras
- Open API, webhook, MQTT, MCP
By project
The workload depends on the brand and the systems already in place; the scope is agreed before work starts.
- Card-key door locks, opening doors by phone
- Restaurant and bar POS posting charges to rooms
- Direct connection to an electronic invoice provider
- Receive data from time clocks and HR software
PMS in use
Keep your PMS and still control the rooms
A hotel used to its current PMS can keep using it. TingHotel takes care of the rooms and equipment.
Included in the free version
PMS sends to TingHotel
Check-in, check-out and room change from the hotel's PMS, using the familiar FIAS-style communication of the industry.
TingHotel controls the room
The room changes state on the RCU: power and seasonal air conditioning when a guest is in, energy saving after check-out.
Cleaning status sent back
Clean, dirty and inspected statuses go back to the PMS. The front desk does not have to call housekeeping to ask.
Sales channels
OTA qua Channex
Booking.com, Agoda, Expedia and other channels through one gateway. Rates, inventory and bookings run both ways, and sync errors are watched by a person.
Pro plan
Map room classes and rate classes
Match the hotel's room classes and rate classes with the room classes and rate classes on each OTA, once at setup.
Push rates, inventory and sales restrictions
Rates, available rooms and sales restrictions are pushed to the OTA automatically.
Receive new, modified and cancelled bookings
OTA bookings flow into the software by themselves; edits and cancellations are recorded as amendments with history.
Release allotment with confirmation
Reduce the rooms allotted to an OTA only after the OTA confirms success.
OTA collects and hotel collects
Supports both models: the OTA collects from the guest, or the hotel collects itself; the folio splits the OTA part from the guest part.
Reminder to report OTA no-shows
At the cut-off time the front desk is reminded to mark no-shows and report them on the OTA's extranet.
OTA reconciliation
Per OTA: bookings, room nights, revenue, estimated commission, and how much the OTA still owes.
Monitor synchronisation on the provider side
Sync errors are logged and reported to the support team; the hotel receives a reminder to check.
Rooms and devices
TingEdge and HDL RCU
TingHotel's native connection layer, included in the free version (when using from 30 HDL RCUs and at least 1 TingEdge). Quick setup from room class templates, remote monitoring, and rooms keep running when the connection is lost.
Installation
- Activate TingEdge with a codeA new TingEdge machine is activated and attached to the hotel with an activation code.
- Discover RCUs on the LANAutomatically finds the room controllers on the local network.
- Assign RCUs to rooms by MACAttach each RCU to a room by its hardware address.
- Configure RCU channels by room class templateDeclare lighting, air conditioning and curtain channels by room class template, then apply them to many rooms.
- Replace a TingEdge and keep the configurationA faulty TingEdge is replaced with a new one, and the configuration reloads from the cloud.
Operation
- RCU list: online, offline, last signal receivedA connection status board for every RCU.
- Synchronise time to RCUsThe system periodically sends the standard time down to the RCUs.
- Set hot and cold seasons for the whole hotelSwitch the air conditioning season for all RCUs at once.
- Schedule commands for a room or group of roomsSchedule commands for a room or group of rooms, run at TingEdge.
- Energy-saving mode by room statusVacant, off-sale and guest-absent rooms go to energy-saving mode.
- RCUs run room logic by themselves when the TingEdge connection is lostRoom logic (power by card, air conditioning, welcoming the guest) lives in the RCU.
Maintenance
- TingEdge status: online, number of RCUs, versionA screen to monitor TingEdge machines: connection, number of RCUs managed, software version.
- Update TingEdge software remotelyTingEdge software is updated over the network.
- Diagnostic tool: capture RCU packetsA tool for engineers to view the data exchanged with RCUs.
- Remote support sessions that are permitted and loggedThe support team accesses the system only when the hotel allows it, and every action is recorded.
Building equipment
Which systems each protocol can carry
A protocol add-on is not one generic block. Each connected system is its own item: what can be read, whether it can be controlled, and what TingHotel uses it for.
BACnet/IP
Connect TingHotel to electromechanical equipment that uses the BACnet/IP standard: central air conditioning, VRF, AHU, hot water, pumps, generators, lifts, fire alarm monitoring.
- 8monitoring only
- 5monitoring and control
- 1signal input only
Monitoring
Central air conditioning
Chillers, cooling towers, chilled water pumps
- What it reads
- Running status, supply and return water temperature, faults, running hours
- Used for
- Monitor status and faults; equipment faults become engineering tickets
- Requires
- A BMS or chiller controller with a BACnet/IP port
Monitoring and control
FCU, VRV/VRF
FCU, VRV/VRF indoor units through the brand's BACnet gateway
- What it reads
- On/off, mode, set temperature, room temperature and faults per indoor unit
- Used for
- Rooms without an RCU still follow the stay: back to standby at check-out, pre-cooled when assigned
- Requires
- The air conditioning brand's BACnet gateway, and a table mapping indoor units to room numbers
Monitoring and control
AHU and PAU fresh air units
Air handling units, fresh air supply
- What it reads
- Status, fan speed, supply air temperature, pressure, faults
- Used for
- Reduce fresh air on floors with no guests; schedule by room occupancy
Monitoring and control
Hot water
Heat pumps, boilers
- What it reads
- Water temperature, status, faults, run schedule
- Used for
- Low water temperature alert; run schedule by peak hours
Monitoring
Water supply and drainage
Booster pumps, tank levels, sewage pumps
- What it reads
- Pump status, tank level, high and low level alarms, faults
- Used for
- Alerts for empty tanks, overflowing tanks and a flooded basement
Monitoring
Electricity: meters, generators, ATS, UPS
Multifunction meters, generators, ATS, UPS
- What it reads
- Energy, power, voltage, mains and generator status, UPS battery
- Used for
- Energy by building, floor and zone; alerts for mains power loss and generator running
Monitoring and control
Public area and façade lighting
Lighting controllers with BACnet
- What it reads
- Status by group, schedules, scenes
- Used for
- Schedule by hour, season and guest occupancy
Monitoring
Basement ventilation and kitchen smoke extraction
Basement fans, kitchen extraction fans, CO sensors
- What it reads
- Fan status, CO concentration, faults
- Used for
- Monitor fans and CO sensors
Monitoring
Lifts
Lift controllers with a BACnet port
- What it reads
- Status, current floor, faults, entrapment
- Used for
- Status, faults and entrapment alerts
- Requires
- The lift contractor opens a monitoring port
Signal input only
Fire alarm
Fire alarm control panel
- What it reads
- Panel status, alarm zones, faults
- Used for
- Receives monitoring signals only and links to the evacuation list; does not control the fire protection system
- Requires
- The fire alarm contractor agrees to provide monitoring signals
Monitoring
Swimming pool and spa
Filter pumps, heating, water temperature sensors
- What it reads
- Pump status, water temperature, faults
- Used for
- Filter pumps, heating and water temperature
Monitoring
Cold room and kitchen refrigerators
Cold room controllers, temperature sensors
- What it reads
- Temperature of each cold room, door open, faults
- Used for
- Temperature alerts
Monitoring and control
Meeting rooms
Air conditioning and lighting for the conference room
- What it reads
- Status, temperature, lighting scenes
- Used for
- Air conditioning and lighting follow the meeting room booking schedule
Monitoring
Air quality in the lobby and meeting rooms
CO2, PM2.5 and humidity sensors
- What it reads
- CO2, PM2.5, humidity, temperature
- Used for
- CO2, PM2.5, humidity
Base gateway
BACnet/IP gateway: a BACnet reader installed at the hotel, network declaration, connection checks to the controllers, and handover documents.
What the hotel prepares
- A point list from the MEP contractor
- IP addresses, with the BACnet devices or the brand's gateway installed and running
- Network access allowed between the MEP system and TingEdge
- A person in charge on the MEP contractor's side at acceptance
Modbus TCP and RTU
Connect devices that use the Modbus standard: electricity and water meters, drives, solar inverters, heat pumps, UPS, environment sensors.
- 9monitoring only
Monitoring
Multifunction power meters
Multifunction meters by panel and by zone
- What it reads
- Energy, power, voltage, current, power factor
- Used for
- Energy, power and power quality by panel and by zone
Monitoring
Water meters
Water meters with a Modbus output
- What it reads
- Cumulative volume, instantaneous flow
- Used for
- Water consumption by zone, with leak detection
Monitoring
Pump and fan drives
Pump and fan drives
- What it reads
- Frequency, power, current, error codes
- Used for
- Frequency, power and drive faults
Monitoring
Solar inverters
Grid-tied inverters
- What it reads
- Output power, generation, status, faults
- Used for
- Solar output and self-consumption ratio
Monitoring
Generators
Generator controllers
- What it reads
- Running hours, fuel level, status, faults
- Used for
- Running hours, fuel and faults
Monitoring
Hot water heat pumps
Heat pumps with a Modbus port
- What it reads
- Water temperature, status, error codes
- Used for
- Temperature, status and faults
Monitoring
UPS
UPS with a Modbus port
- What it reads
- Voltage, battery percentage, operating mode, warnings
- Used for
- Battery status and power loss
Monitoring
Environment sensors
Temperature, humidity and CO2 sensors
- What it reads
- Temperature, humidity, CO2
- Used for
- Temperature, humidity and CO2 in engineering areas and stores
Monitoring
Pool controllers
Pool measurement and control units
- What it reads
- pH, chlorine and water temperature
- Used for
- pH, chlorine and water temperature
Base gateway
Modbus gateway: a Modbus TCP reader installed at the hotel; for Modbus RTU add an RS485-to-IP converter, with one gateway line per RS485 line.
What the hotel prepares
- The brand's register map documents
- Device addresses, baud rate, data format
- RS485 cabling run, or Modbus TCP devices that already have an IP
- Network access rights for TingEdge
KNX IP and HDL Buspro for public areas
Control lighting, air conditioning and curtains in the lobby, corridors, restaurant, meeting rooms and façade.
- 5each zone
Lobby and reception
- Used for
- Welcome scenes, schedule by hour
Floor corridors
- Used for
- Lighting by hour and by alert
Restaurant and bar
- Used for
- Scenes by meal and by occupancy
Meeting and conference rooms
- Used for
- Air conditioning and lighting by booking schedule
Façade and landscape
- Used for
- Schedule by hour and season
Base gateway
KNX IP or HDL Buspro gateway: a bridge into the public-area control network, group address declaration and testing.
What the hotel prepares
- Drawings and the programmed KNX or Buspro project file
- The control system's IP port
Rooms without an RCU
Door sensors, presence sensors and wireless call buttons for rooms without an RCU installed.
- 3each room
Door sensors
- Used for
- Detect a room door opening and closing
Presence sensors
- Used for
- Know whether a room is occupied or empty
Wireless call button
- Used for
- Guests call for service or raise an SOS
Base gateway
Configuration for rooms without an RCU: a receiver and room status rules from sensors.
What the hotel prepares
- Room list
- Door sensors, presence sensors and call buttons installed
Other add-ons
Energy, guest experience, data
Buy with any plan. Each add-on is split into items; adding a system adds a line.
Energy and resources3
Energy
Measure and report electricity by room, floor and zone from the RCU, BACnet and Modbus.
- Totals by building and zoneTotal energy and by zone
- By floorCompare floors and spot anomalies
- By roomCompare rooms and cut consumption in vacant rooms
Separate metering per unit
Read the separate electricity and water meters of each unit.
- Electricity meter per unitRead separate energy use
- Water meter per unitRead separate water use
EV charging stations (OCPP)
Connect EV charging stations using the OCPP standard.
- Connect chargersStatus and charging sessions
- Post charging fees to the folioCharge staying guests for charging
Guest experience5
Hotel TV, IPTV
Connect the in-room TV system.
- Sync the stay to the TVGuest name, welcome message, unlock channels
- Control the TV from the roomSwitch on and off with the stay
PABX telephone exchange
Connect the hotel's internal telephone exchange.
- Sync check-in and check-outUnlock extensions and name them by guest
- Post call charges to the folioOutside call charges
Check-in kiosk and card pick-up cabinet
A self-service machine in the lobby for guests who pre-registered.
- Check-in kioskGuests check themselves in
- Card pick-up cabinetPick up a card outside hours
In-room air quality
CO2, humidity and fine-dust sensors in the room, shown in the guest app.
- CO2 and humidityShown in the guest app
- Fine dust PM2.5Engineering alert when readings are poor
Hotel-branded guest app
A guest app with the hotel's name, logo and colours, for hotels on the free version or the Essential plan.
- Brand identity in the appName, logo, colours and splash screen
- Publish to the app storesPublish and maintain the release
Data and integration4
Open API, webhook, MQTT
A data gateway that pushes events out and receives commands from the hotel's other systems.
- API and webhookPush events and receive commands
- MQTTReal-time event stream
MCP
A gateway for the hotel's AI tools to read operational data according to permissions.
- Read operational data by permissionAsk questions about the figures with an AI tool
Extended log retention
Keep access logs and room event logs longer than the default period.
- Access logEvidence for disputes
- Room event logTrace incidents found late
Corridor camera linking (ONVIF)
Mark the time of SOS and unusual door-open events on the recorder of public-area cameras.
- Mark event times on the recorderOpen the right video segment when there is an SOS or an unusual door opening
For owners and investors2
Owner dashboard
A read-only screen for several hotels in the portfolio: occupancy, ADR, RevPAR, alerts, energy, overdue compliance.
- Portfolio overview screenOccupancy, ADR, RevPAR, alerts
Periodic reports for the owner
PDF reports sent automatically every week and every month.
- Weekly reportSent automatically every week
- Monthly reportSent automatically every month
Before connecting
What the hotel needs to prepare
Data point list
The BACnet point list or Modbus register map from the MEP contractor or equipment brand.
Network and addresses
The brand's device or gateway is running, has an IP, and TingEdge is allowed to reach it on the technical network.
Control project file
The programmed KNX or HDL Buspro project file for public areas, and zone drawings.
Person in charge on the contractor's side
Present for testing and acceptance of each item, and signs off the point list.
Principle
More connections, no more risk
Safety systems are signal-only
The fire alarm provides monitoring signals only, to link the evacuation list. TingHotel does not control the fire protection system.
Monitor first, control later
Each item states whether it is monitoring only or includes control. Moving to control is a separate acceptance step.
Equipment faults become tickets
Faults from chillers, pumps and lifts go straight into engineering tickets, with an owner and a deadline.
Interlocked with the stay
Building equipment follows guest status: fresh air is reduced on floors with no guests, and rooms are pre-cooled when assigned.
FAQ
Frequently asked questions
Our hotel uses another PMS. Do we have to change?
No. TingHotel receives check-in, check-out and room change from the PMS in use to control rooms, and sends cleaning status back. This is available in the free version (when using from 30 HDL RCUs and at least 1 TingEdge).
How are OTAs connected?
Through Channex, in the Pro plan: push rates, inventory and sales restrictions, and receive new, modified and cancelled bookings from Booking.com, Agoda, Expedia and other channels.
What if the MEP contractor already installed a BMS?
TingHotel reads additional data over BACnet/IP or Modbus and does not replace the BMS. The aim is to bring the equipment onto the same operations screen and interlock it with the stay.
Why do door locks, POS and e-invoicing have no fixed price?
Each brand connects differently, and the workload depends on the systems the hotel already has. These are done per project in the Enterprise plan, with the scope agreed before quoting.
What if a brand's equipment is not in the library yet?
It can still be done if the equipment has communication documents. Writing and testing a new driver is charged extra; equipment already in the library is charged less.
Can the API let outside systems write data?
Yes, according to the permissions granted to each system. API, webhook, MQTT and MCP are add-ons, with a separate access key for each outside system.
See TingHotel running on a sample hotel
HDL Vietnam engineers demonstrate the room map, check-in, SOS alerts and the guest app on a real room controller or the virtual RCU.